How do you completely uninstall ATI 11?

Discussion in 'Acronis True Image Product Line' started by jorge7, Mar 22, 2008.

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  1. jorge7

    jorge7 Registered Member

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    Since I got an opinion on this forum that it may be many months before the next build of ATI is released, and I have had a series of problems with ATI 11, I have decided to try a different backup system. My current plan is to use Shadow Protect Desktop 3.1 for image backups and Second Copy 7 for individual folder backups to a separate external drive. Several forum discussions on the Shadow Protect forum have said that Shadow Protect will not run right if ATI is still installed or present at all on the HD.

    I searched this forum for "uninstall ATI 11" and got hundreds of hits. One thread stated that the 16 step uninstall procedure outlined by Acronis Support does not completely remove all remnants of ATI 11. Deleting lines in the registry did not seem to eliminate them all, somehow they recurred. I don't have a lot of time to mess around with this, is it possible to uninstall ATI 11 completely? If so, is it possible to do it in a short amount of time without a lot of steps? I have a Dell Optiplex 755 running Windows XP Pro SP2 with all updates.

    Thanks.
     
  2. jorge7

    jorge7 Registered Member

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    Am I to interpret the complete lack of response all day today to mean that there is no way to completely uninstall ATI 11 without a lot of work and a long instruction sheet? Even with that, no one has told me how to do it or provided a correct and workable instruction sheet. Acronis Support, please help out if you can. Thanks.
     
  3. GroverH

    GroverH Registered Member

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  4. Volkmar

    Volkmar Registered Member

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    doesn't work... after this super sanitarian uninstall I still have about 25 hits in the registry with 'acronis'.

    Volkmar
     
  5. Xpilot

    Xpilot Registered Member

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    Volkmar,
    Don't get disheartened. When I eventually got rid of another product (Norton) I used their special uninstall feature to clear up the mess left after a normal uninstall and I still was left with several tens (probably fifty) registry entries which I had to manually delete.
    To add insult to injury they sent me a subscription renewal request a couple of months later.
    It is unfortunately an imperfect world in which we live.

    Xpilot
     
  6. gm69

    gm69 Registered Member

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    TRY REVO UNINSTALLER.
     
  7. Volkmar

    Volkmar Registered Member

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    Xpilot,

    I guess you are right. But I never had an experience like with ATI11, this goes by far beyond standard issues. I paid for a piece of software and couldn't use it for one minute so far....

    Funny thing about the registry is, if I delete the entries manually, they come back automatically. I suspect this is to prevent people from installing and deinstalling the free test version all the time...

    Volkmar
     
  8. jorge7

    jorge7 Registered Member

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    Thanks, folks, for your responses. Multiple forum respondents have said that the Acronis 16 step uninstall process referenced in Bodgy's link does not work completely.

    Is there anyone out there on this forum who has succeeded in completely uninstalling ATI 11 leaving no remnants in the registry or anywhere else? Acronis Support, do you have a solution for this? Are you developing an uninstall program that will eliminate all remnants of ATI 11?
     
  9. MudCrab

    MudCrab Imaging Specialist

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    According to this post, they're working on getting a utility released.
     
  10. jorge7

    jorge7 Registered Member

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    Thanks, MudCrab. It is good to know they are actively trying to address the problem. I hope the release is soon, I can't hold out much longer without doing proper backups.
     
  11. shieber

    shieber Registered Member

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    Just try uninstalling any Symantec product; or Nero, or Zone Alarm. . .the list goes on and on. Symantec is probably the worst of them all but everyone else is catching up. . .


    If you erase all the files related to a prog, inlcuding those used to start servcies, then registry entries won't be recreated. You can then delete the registry entries manually if you can find them. (With ATI it's relatively easy--just hunt for Trueimage and Acronis andthat should get you better than 99%). If you're having trouble deleting any of the files, try safe mode.

     
  12. jorge7

    jorge7 Registered Member

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    Hi Acronis Support,
    Any word yet when the Acronis TI uninstall software will be ready to distribute? The announcement 10 days ago got me interested, and I am holding off on doing backups for now. Thanks.
     
  13. shieber

    shieber Registered Member

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    If you've run uninstall, then you can delete the dirs and subris for Program Files\Comman Files\Acronis and Program Files\Acronis and Documents and settings\Allusers\Application Data\Acronis -- if you've done that, then just delete all the registry entries containing "acronis" or "trueimage" or "trueimehome". This is more easily done with a registry tool like JV16 power tools than window's regedit (which requires searching and deleting one by one).


    That oughta do it. There will be nothing left to recreate any trueimage registry entries. The only way to get reg entries recreated then would be if, when you boot, your reg is detected as corrupted and the backup is copied over the original.

     
  14. Kimberlito

    Kimberlito Registered Member

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    I have found one more folder:

    C:\Documents and Settings\LocalService\Application Data\Acronis
     
  15. shieber

    shieber Registered Member

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    Ah yes. Good catch.

     
  16. jorge7

    jorge7 Registered Member

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  17. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jorge7 and everyone interested,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Currently, the version of utility, that will most likely be final and released, is being tested by our QA Team. We expect it to be available in a few days.

    Thank you.
    --
    Marat Setdikov
     
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