I am writing here hoping for a response sooner than its taking Eset (5+ days) What does the tech support person mean by: "Please try placing the files in the root of your C: drive. This most likely a false positive, but if you can get us the image we'll be able to update our product to stop falsely detecting it." 1. So if I should not save to the desk top, then where? 2. How do I create an image?