How do I create an Image

Discussion in 'ESET Smart Security' started by sethm1, Jun 14, 2008.

Thread Status:
Not open for further replies.
  1. sethm1

    sethm1 Registered Member

    Joined:
    May 10, 2008
    Posts:
    78
    I am writing here hoping for a response sooner than its taking Eset (5+ days)

    What does the tech support person mean by:
    "Please try placing the files in the root of your C: drive.

    This most likely a false positive, but if you can get us the image we'll be able to update our product to stop falsely detecting it."

    1. So if I should not save to the desk top, then where?
    2. How do I create an image?
     
  2. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    Hi!

    1) Copy file to C:\.
    2) Image will be detected file.

    Best regards
     
  3. sethm1

    sethm1 Registered Member

    Joined:
    May 10, 2008
    Posts:
    78
    1) Copy file to C:\.
    (what file?)

    2) Image will be detected file.
    (this sentence does not make sense to me)
     
  4. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    the files

    Files, which were signed as false positives.
     
  5. sethm1

    sethm1 Registered Member

    Joined:
    May 10, 2008
    Posts:
    78
    Great, Esest did not tell me which of the 3 files I sent them were the false positives.

    My last few scans resulted in a clean scan. SO I am hoping the item is no longer for concern. (my original ticket to tech support was about 2 weeks ago).

    Eset takes about 5-6 days to respond. Is this typical for a A/V tech support?
     
  6. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    Don't worry!

    Please, tell us whole case, which you had, because I don't know, which files were detected and how many.
     
  7. sethm1

    sethm1 Registered Member

    Joined:
    May 10, 2008
    Posts:
    78
    It started with an e-mail to the tech support regarding:
    unable to clean a potential TSR.Boot virus.

    I am wondering if turning off System Restore, then running another scan, then turning System Restore back on did the trick.
    The scans since last week have been clean.
    Today I cleared out all the log files - they of course had no infections. I wonder if it was a log file Eset tech people meant for me to send.

    I had tried the Sysinspector and Mbrutil (but not sure if that was successful.
     
Thread Status:
Not open for further replies.