How do I create an Image

I am writing here hoping for a response sooner than its taking Eset (5+ days)

What does the tech support person mean by:
"Please try placing the files in the root of your C: drive.

This most likely a false positive, but if you can get us the image we'll be able to update our product to stop falsely detecting it."

1. So if I should not save to the desk top, then where?
2. How do I create an image?

 

Hi!

1) Copy file to C:\.
2) Image will be detected file.

Best regards

 

1) Copy file to C:\.
(what file?)

2) Image will be detected file.
(this sentence does not make sense to me)

 

the files

Files, which were signed as false positives.

 

Great, Esest did not tell me which of the 3 files I sent them were the false positives.

My last few scans resulted in a clean scan. SO I am hoping the item is no longer for concern. (my original ticket to tech support was about 2 weeks ago).

Eset takes about 5-6 days to respond. Is this typical for a A/V tech support?

 

Don't worry!

Please, tell us whole case, which you had, because I don't know, which files were detected and how many.

 

It started with an e-mail to the tech support regarding:
unable to clean a potential TSR.Boot virus.

I am wondering if turning off System Restore, then running another scan, then turning System Restore back on did the trick.
The scans since last week have been clean.
Today I cleared out all the log files - they of course had no infections. I wonder if it was a log file Eset tech people meant for me to send.

I had tried the Sysinspector and Mbrutil (but not sure if that was successful.