Pklease help me get in touch with Eset Australia sales team. As you can see below, I've tried emailing them and calling them, all to no avail. This doesn't bode well in my opinion at all; especially for an AV company. I'm trying to send Eset my payment advice for our software renewal, but when I email them I receive a bounce back from "DrWeb-DAEMON <DrWEB-DAEMON@imsuneng.com>": Dear User, the message with following attributes has not been delivered, because contains an object which cannot be checked by antivirus filter. Relaying such messages is blocked by administrator. Sender = firstname.lastname@example.org Recipients = email@example.com Subject = Emailing sales address Message-ID = <firstname.lastname@example.org> Antivirus filter report: --- Dr.Web report --- Dr.Web detailed report: The filter fails to pass object to the DrWEB daemon --- Dr.Web report --- Please contact <postmaster> --- Antivirus service provided by Dr.Web (R) Daemon (http://www.drweb.com) NOTE: The sender address has been changed for security purposes. I had an attachment in my original email (a .pdf of the payment advice). So I copied the text and created a plain text email with no attachment, the payment advice text was inserted in line with the email. So it's just a plain text email, nothing else. But I got the exact same bounce back message (except with a new message ID obviously). I tried calling the phone number provided ([noparse]ph07)3325 2999[/noparse]) but it's been engaged for over 100 minutes. Now that the office is closed, I get a voice prompt telling me to call back when they're open. Now, I'm already very frustrated after more than an 11/2 hours trying to contact Eset, so I check the eset.com.au website and found the email@example.com address as the only other contact option. I figure I'll email them and ask them to pass the email on to the sales team, but I get the same message bounce back (duh, they use the same email gateway <stupid of me>). So, Eset.com.au use a competing product (Dr Web) to scan their incoming email. Further more, it configured such that my plain text email (that doesn't have any attachments) and is clean, is blocked. This is of some concern for a company that sells AV products. I'd be embarrassed if it was me... So please Eset (or someone else) let me know how can I contact you? But be warned, when the renewal is due, I'll advise the client to go with a different AV provider... And my other clients too!