Honeywell - remote smart thermostat tech freezes up for a week

guest · Feb 4, 2019

Honeywell - remote smart thermostat tech freezes up for a week
Just use manual control, says biz. Then why did we buy 'smart' controls, ask customers
February 4, 2019
https://www.theregister.co.uk/2019/02/04/honeywell_remote_service_down/

The unironically named Total Connect Comfort platform allows home and business users to set the thermostat's temperature from their smartphones via the internet. However, for the past week, customers in both the UK and US have been informed that the service is offline, and frustration is growing.

Beyond being told that the service is "undergoing maintenance" the company behind the service – Resideo – has failed to provide any information about the outage.
A single Twitter post from Friday noted [...] "your thermostat continues to perform as intended locally, and it will reconnect with the app when our maintenance is completed."

Meanwhile, with no clear way of contacting the company and no information about the outage of when it expects the service to be back up, users are growing increasingly angry.
The long delay, combined with poor customer service, has started impact the entire service's credibility with some users openly discussing shifting to competing products from Nest and Ecobee.
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