Hoax

Discussion in 'NOD32 version 2 Forum' started by Eloahin, Jul 1, 2003.

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  1. Eloahin

    Eloahin Guest

    I recently got the latest bug bear virus and either my connections with the virus update were wrong or that they hadnt a patch at that stage but it was in my computer before NOD32 picked it up and there was sweet F.A. that could be done about it at the time. I then sent an email to ESET ops in Canada ( cause that was where I bought and downloaded this program from) and I havent heard a thing?? In the email I had stated that I had to RE-Format my computer(due to the virus) and I forgot to write down my security information for this program(password and so forth) so I lost the lot!! I had requested info from Eset about getting back online and/or infor about my password sent to me and I have heard nothing! Absolutely nothing at all from Eset!!

    Seems to me that this company is all talk and no action!!

    So remember folks, once you download something always make a copy of it(yes, I know stupid of me), and do not expect help from this company
    just because you may subsribe to them!!

    Eset or NOD32 is just a snipped - we do not allow software bashing, wether it concerns NOD32 or any other software - paulI am now going back to VET, where, at least there they show support with regular updates and helpful hints, you can always speak to people direct there, unlike here.

    At least with VET, the virus would have been picked up before hand even if it was an anomally!!

    Time for NOD32 to go into "crisus control".

    A very unsattisfied customer
     
  2. c53204

    c53204 Registered Member

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    I always made 'hard copies' or serial number and passwords for any software I buy. I doubt very much you would have had to format your hard disk. There are many Bugbear removal tools out there that can be run from a floppy disk.

    Personally I had nothing but trouble with VET and that was my reason for moving to NOD (apart from the price).

    If you haven't already formatted your disk try a BB removal tool. Good luck
     
  3. Blackspear

    Blackspear Global Moderator

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    Are you talking about Version 1 or 2? Version 1 requires routing of email, as in, your incoming mail server must be changed to "localhost" or "127.0.0.1" and the POP3 part of Nod will have your actual incoming mail settings, in order for incoming email to be scanned. Version 2, does not require this and automatically protects email clients using port 110.

    Did you purchase Nod online or through a local reseller? Did you try phoning them?

    You should have/could have used one of the many BB cleaners freely available.

    I hope you don't walk away from the worlds best AV, give it another go, and make sure you grab version 2, less setting up, better user interface, automatic protection of emails without routing.

    Cheers ;)
     
  4. Akbar

    Akbar Guest

    I do not believe one word you said. I also have had a Hard Drive crash and I received my lost password and user name from Eset company within 2 hours of e-mailing them, and your Bugbear story is plainly untrue to anyone who knows anything about the virus.
     
  5. Paul Wilders

    Paul Wilders Administrator

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    Eloahin, let's try to got to the bottom on this. When exactly did you pick up that virus? Please register over here and post a screen shot showing if and how you have the IMON configured, and feel free to attach a .txt file from the log file. Indeed, as you've pointed out, you might not have updated the database timely. If that would be the case, surely NOD32 isn't to blame here.

    Feel free to forward me a copy from this email. Since you obviously are a registered user, included your registration specs. We'll see what can be done.

    See my first remark above.

    No offense, but that figures. It's common practice to save license info (regardless whatever commercial software) on print or floppy.

    See my remark above in regard to forwarding email etc.

    It's obvious you are far from a happy camper right now. Your statement does contradict the excellent experiences from numerous happy customers - just have a look at quite a lot of posts from users expressing their satisfaction.

    At least stash the license info in a safe place.

    The Eset Forums prove quite the contrary. Sure, at seldom times something can go wrong - as is the case with all software vendors. That said: fairly all of the times the problem will be solved. Only because you in person obviously have had an unsatisfacting experience, does not imply the overall customer support from Eset is a bad one - on the contrary.

    Surely it's up to you to use any antivirus you prefer. Your remarks concerning Eset customer support are overall totally unfounded.

    Once more: there's no way to verify NOD32 has failed. Please provide the info as asked - without verification from your statement all we have is your post/words.

    [qoute]Time for NOD32 to go into "crisus control".At this very moment: not at all. Please refrain from statements like these without providing the means to verify the contents from your post.

    regards.

    paul
     
  6. Madsen DK

    Madsen DK Registered Member

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    I usually believe, or would like to believe, what im told.
    You know, believe the best in other folks, but i tend to agree with Akbar here.
    Dont want to start a trench war, this is just how i feel.
    Regards
    Ole
     
  7. Paul Wilders

    Paul Wilders Administrator

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    Ole,

    Could be - then again not. Proof of the pudding will be Eloahin registering over here, answering some questions asked, and dropping me the email as requested. Let's wait'n see ;)

    regards.

    paul
     
  8. vrf

    vrf Registered Member

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    Just an opinion: any antivirus may miss sometimes, there's no 100% guarantee(often it misses because of wrong configuration). But people should back up their data, save it somehow and stop blaming av companies for their own lack of care. I repeat, it's only my opinion.
     
  9. Dan Perez

    Dan Perez Retired Moderator

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    ...albeit a good one ;)
     
  10. sakharg

    sakharg Registered Member

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    Eloahin,

    I'm not an expert like many people at Wilders, but in my own experience, you very rarely have to reformat a hardrive because of a virus. That is usually a panic driven response from someone who believes common fear mongering talk about the way viruses operate.

    You probably didn't have updated definitions, you weren't specific about how you got the virus, you didn't back up any data or license information...........blaming ESET after all this takes the cake, it really does.....and I'm a happy KAV camper, not even a NOD32 user!

    Perhaps it might be a good idea for you to invest in a disk imaging program so that if the same thing happens again, you can restore a disk image instead of doing the whole reformatting thing.....Acronis Disk Image and Power Quest Drive Image (just released version 7) come to mind, and I'm sure others have their own suggestions.
     
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