I just spent a week repairing my customer's laptop. The backup software she had was Acronis TI8, so that's what I used. Now it looks like I can't restore individual files from the back up (such as her Outlook Express mail and addresses). Am I missing something? ~Snip~ If I'm wrong, I'll gladly apologize for my attitude, but if I'm right I'll NEVER touch another Acronis product.