HitmanPro.ALERT Support and Discussion Thread

Discussion in 'other anti-malware software' started by erikloman, May 25, 2012.

  1. ParallelTwin

    ParallelTwin Registered Member

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    Anyone else suddenly have Zoom crashing every 2 minutes?

    Mitigation CamGuard
    Timestamp 2022-01-21T05:37:55

    Platform 10.0.19044/x64 v923 06_97*
    PID 52064
    Application C:\Users\user\AppData\Roaming\Zoom\bin\Zoom.exe
    Created 2022-01-12T20:37:43
    Description Zoom Meetings 5.9.1

    I'm turning all mitigations off for zoom exe's.... :shrug:
     
  2. lunarlander

    lunarlander Registered Member

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    Fixer said he doesn't know how Hitmanpro Alert works.
     
  3. imdb

    imdb Registered Member

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    i see. hmpa support should have replied to your post in this thread but afaik you didn't get any replies from them. :thumbd:
     
  4. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    This is not an official support channel. If you want quick support, contact support at support@hitmanpro.com
     
  5. cavehomme

    cavehomme Registered Member

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    Using latest official release since a couple of days ago. Previously using Sophos Premium, but had to uninstall it after it started to devour HTML files I'd saved a long time ago in my archive of online banking transactions. Didn't even sent them to quarantine, just falsely identified them as malware and deleted them, no recovery possible.

    So now back with HMP.alert...

    On an important, regular, MS Teams call earlier today which involved the laptop monitor and external monitor simultaneously on, the TP e15 fan went berserk and HMP.alert crashed. It took out a number of other apps too. Never happened before, very stable setup, so I assume it was HMP.alert.

    I've just noticed someone else teporting a Zoom call issue. But my MS Teams kept working, although struggling, and the HMP.alert systray icon disappeared as did others.

    version 3.8.19 build 923

    MS Teams does not appear to be in the list of protected applications.
    Any suggestions most welcome, thank you.
     
  6. RonnyT

    RonnyT QA Engineer

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    It's blocking the application from creating a startup entry in the Run key.
    Normally the admin should be able to allow the alert based on either the thumb or the data based thumb.
    (But I'm hardly using Central so don't know from the top of my head where to find that) this page seems to have the instructions.
    https://docs.sophos.com/central/Cus...er/learningContents/StopDetectingExploit.html
     
  7. RonnyT

    RonnyT QA Engineer

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    replied to you via the support channel, let's take if from there.
     
  8. RonnyT

    RonnyT QA Engineer

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    Replied in DM, let's see if we can narrow this down.
     
  9. plat1098

    plat1098 Registered Member

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  10. Rasheed187

    Rasheed187 Registered Member

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    I have to say this is a very confusing overview of HMPA's free and paid features. :p

    But I think I have figured it out, the colors aren't of importance. I see that CryptoGuard used to be a free feature back in 2014? But I think it's still the same but the ''Credential Theft'' module isn't being mentioned on this chart.

    https://www.wilderssecurity.com/threads/hitmanpro-alert-beta.394398/page-76#post-3024176
     
  11. plat1098

    plat1098 Registered Member

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    Thanks for confirming, Rasheed. Maybe someone at .Alert can clarify what's currently free vs. paid. o_O That chart is like 7 years old.
     
  12. Rasheed187

    Rasheed187 Registered Member

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    Yes a new chart on the HMPA website would be helpful. And it should be as simple as possible, so without mentioning in what version certain features were added. It should be strictly about the current version.
     
  13. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    I'm getting high CPU usage from Alert when playing the game Empire at War from GoG. I will be sending you memory dumps @RonnyT
     
  14. TheBear

    TheBear Registered Member

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    I haven't seen any updates to the 3.8.19 build 923 in 3 months. Is
    Hitmanpro.alert still being actively developed?
     
    Last edited: Feb 26, 2022
  15. maniac2003

    maniac2003 Registered Member

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    Thanks for getting back to me. Sophos Support looked at it, we whitelisted it based on thumbprint.
     
  16. RonnyT

    RonnyT QA Engineer

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  17. plat1098

    plat1098 Registered Member

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  18. RonnyT

    RonnyT QA Engineer

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    From the looks of it I'd say the same, but I'll have to double check to be sure.
     
  19. RonnyT

    RonnyT QA Engineer

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    Yes confirmed, that list is correct except for the fact that network lockdown no longer exists.
     
  20. plat1098

    plat1098 Registered Member

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    Great, thanks alot. :)
     
  21. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    Just a reminder that the license expiration email still seems based on purchase date instead of activation date, so I got again an email that my license expired while I still got a few weeks left.
     
  22. MtrXUser

    MtrXUser Registered Member

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    Hello there
    oh my goodness it is really u Ronny? its me g.g. incase u remember me?


    along time has past since my last posts in here(b4 spectre/meltdown was found)
    I have a "Q" is HMPA able to check Bios/(U)EFI if its safe, and/or malicious modified?
     
  23. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    For those interested, afaik the best discount you can currently get is 20% off with the coupon code: MEGA-DEAL.
     
  24. deugniet

    deugniet Registered Member

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  25. Sir Percy

    Sir Percy Registered Member

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