HitmanPro.ALERT Support and Discussion Thread

Discussion in 'other anti-malware software' started by erikloman, May 25, 2012.

  1. cavehomme

    cavehomme Registered Member

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    I used HMP.alert a few years ago and it regularly caused me various issues including false positives. When it was incorporated into Sophos Home Premium I installed that on a few home PCs.
    My latest laptop, fast, still struggles with SHP, it's really "sticky", so a couple of weeks ago I removed it and downloaded HMP.alert again on top of Defender.
    It's working excellently, really impressed with the improvements since last time I used it. Seems that the teamwork between Surfright / Sophos has produced a more powerful and stable product. Just got the 2 year Black Friday offer, happy days, hopefully...
     
  2. markloman

    markloman Developer

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  3. markloman

    markloman Developer

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    Thank you for giving it another try. And let us know if you run into any issue in the future. We're happy to help out!
     
  4. Adric

    Adric Registered Member

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    I'm still getting crashes on Hmpa during startup when booting Win7-32bit. Been like that for ages. It's not a BSOD. HMPA gets restarted, but that should not be happening. I reported it, but it never got fixed. The problem is that it's random. I guess the dumps did not help.
     
    Last edited: Nov 24, 2020
  5. cavehomme

    cavehomme Registered Member

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    :thumb:
     
  6. hawki

    hawki Registered Member

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    If I uninstall and reinstall HMPA on the same PC, will that require a license reset from support?
     
  7. markloman

    markloman Developer

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    No, you can easily do that without help from support.
     
  8. hawki

    hawki Registered Member

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    Hello @markloman :)

    Thanks for the info.
     
  9. jmonge

    jmonge Registered Member

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    Any good discount for a loyal customer?:)
     
  10. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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  11. jmonge

    jmonge Registered Member

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    Nice thanks
     
  12. Overkill

    Overkill Registered Member

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    Why is HMPA light in task manager but heavy in the browser? I finally used my 1-year key and had to uninstall it cause HMPA made every process in chrome way over 100k which slowed my old rig down too much:mad:
     
  13. jmonge

    jmonge Registered Member

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    Re install it and it will be ok.is your browser up to date?check also maybe compatibility issues with other security apps
     
    Last edited: Nov 29, 2020
  14. Overkill

    Overkill Registered Member

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    I just installed 10 so everything is up to date
     
  15. Overkill

    Overkill Registered Member

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    What browser do you have and how much ram/cpu is it using in your browser task manager?
     
  16. jmonge

    jmonge Registered Member

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    Very light but one time I had it uninstall and it got fix
     
  17. jmonge

    jmonge Registered Member

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    Ahhh I see
     
  18. jmonge

    jmonge Registered Member

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    Did it make a difference?
     
  19. Dragon1952

    Dragon1952 Registered Member

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    I thought i was on Version 3.7 but i was just updated to 3.8 build 887.
     
  20. jmonge

    jmonge Registered Member

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    Is it running good?
     
  21. mood

    mood Updates Team

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  22. jmonge

    jmonge Registered Member

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    My licence expired I need a test licence please
     
  23. Dragon1952

    Dragon1952 Registered Member

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    I had anti malware off. After update to 887 i wanted to turn it on. It won't turn on and cloud protection is offline.
     
  24. jmonge

    jmonge Registered Member

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    Is the black friday discount still available? Thanks
     
  25. GrDukeMalden

    GrDukeMalden Registered Member

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    2 things that would be very helpful.
    1. Password protection of settings, termination, protection components, uninstallation and so on.
    2. A menu to point-and-click add exclusions to scanning and different protection features.

    Being able to add exclusions to the keystroke encryption would be helpful for games. And being able to add exclusions to scanning would be helpful for false positives.
     
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