If you could add the full alert details, then Erik, Mark, or RonnyT can have a look at it. You can get alert details from Event Viewer: Open the HMPA user interface. If the HMPA user interface shows 1 or more alerts, clicking "Number of alerts" or "Last alert" in the HMPA user interface will open Windows Event Viewer and a "HitmanPro.Alert Events" module will be added to Windows Event Viewer. Be patient, as this takes a moment. As soon as the "HitmanPro.Alert Events" module is added to Event Viewer, opening that entry should show HMPA events. Take the entry regarding the specific alert. Select all text, use Ctrl+C to copy the selected text, and then you can paste the copied details in a reply in the thread.