HitmanPro.ALERT Support and Discussion Thread

Discussion in 'other anti-malware software' started by erikloman, May 25, 2012.

  1. Stupendous Man

    Stupendous Man Registered Member

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    No issues on my Windows 7 x64 system (see signature).
    However, there's no iTunes on my systems, so I haven't tested that.

    P.S.
    In case you might have missed my May 11 report for previous build HMPA 3.6.5.592, I tested that for the CryptoGuard and LibreOffice x86 on Windows x64 issue that I reported January 24 and February 3, and as I reported on May 11, the CryptoGuard and LibreOffice x86 on Windows x64 issue was fixed in 3.6.5.592, tested with LibreOffice x86 version 5.2.7.2.
    To be sure, I tested HMPA 3.6.6.593 with LibreOffice x86 version 5.3.3.2. It's still fixed. :thumb:
     
  2. Circuit

    Circuit Registered Member

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    No fix for FarCry4. :'(
    Too soon I guess for such a minor problem (not to me).
    I miss HMPA.
     
  3. LittleDude

    LittleDude Registered Member

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    Issue with iTunes appears to be fixed with latest beta...at least on my system.
    Thanks
     
  4. alawyer

    alawyer Registered Member

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    Thanks.

    Do you know if it is possible to have it split into three individual licences?

    I am running a 30 day trial at the moment. If I add a licence, will that be 30 days + licence term or will I lose the trial period?
     
  5. mood

    mood Registered Member

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    You should lose the trial period.
    If you have used the 3-PC-license on one PC for more than 30 days, you should have no trial anymore after activation of the 3-PC-license on a different PC.
     
  6. Garf99

    Garf99 Registered Member

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    Afraid Bitdefender is not the cause as I did a full uninstall / re-installed hmpa and I still have the same issue, any other ideas?

    Thanks

     
  7. Stupendous Man

    Stupendous Man Registered Member

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    Mood answered the question regarding running the trial and adding the license. If you add the license while running the trial, you will lose the remaining trial period. If you want to maximize its use, activate the license when the trial ends.
    Regarding splitting a 3PC license into three individual licenses, I've never seen that. I don't know if it can be done. But I suppose it wouldn't be quite fair, as three individual licenses are more expensive than one 3PC license.
     
  8. _CyberGhosT_

    _CyberGhosT_ Registered Member

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    In your post you list this error:
    “The HitmanPro.Alert service service depends on the HitmanPro.Alert Support Driver service which failed to start because of the following error:The specified procedure could not be found.” END
    This is often caused by a quarantine or it being deleted from the system, or corruption, if those don't apply to you, then I would report your issue to Erik and let him help you he will reply to your PM, he's pretty good about helping. Good luck ;)
     
  9. erikloman

    erikloman Developer

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    Sent you a PM.
     
  10. erikloman

    erikloman Developer

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    Looks like a misconfiguration. Try resetting the setting via the gear icon on the top right of the main GUI.
     
  11. Damnatus

    Damnatus Registered Member

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    Works! Thanks!

    I noticed on the first start, that the iTunes UI hung and that I couldn't maneuver to Playlists or Podcasts (or different). But the sound kept playing. Also closing worked only over Taskbar, respectively not over the closing button in iTunes. But it doesn't appeared after I opened iTunes again.

    That's right.
     
  12. G1111

    G1111 Registered Member

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    So far working good here. Windows 7 SP1 Pro x64.
     
  13. subhrobhandari

    subhrobhandari Registered Member

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    Fixed!
     
  14. Garf99

    Garf99 Registered Member

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    For anyone wondering, Eric solved it - I used driver verifier to check a broken USB driver and forgot to turn it off, now everything is back to normal.
    Thanks Eric!

     
  15. Nyte

    Nyte Registered Member

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    Works. iTunes issue fixed on my system.
     
  16. XIII

    XIII Registered Member

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    Confirmed. Thanks!
     
  17. _CyberGhosT_

    _CyberGhosT_ Registered Member

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    Glad Erik got you sorted brother :)
     
  18. paulderdash

    paulderdash Registered Member

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    No problems installing / running 593 on primary machine.

    I do have iTunes but seldom use it so had not encountered that error.
     
  19. YedaRust

    YedaRust Registered Member

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    Posting this here as I was unable to find a HMPA support link on the Sophos website.

    I downloaded and installed a trial copy of HitmanPro Alert, but the system scan function consistently fails and the HMPA mmc is empty.

    I have a stand-alone system with Windows 7, 32-bit, and Norton Security Deluxe. I added hmpalert.exe to the Norton scan exclusions, but it made no difference.

    I try to keep my system locked down as much as possible by disabling all unecessary services and protocols. Are there any services or protocols necessary for HMPA to function properly?

    Incidentally, I ran into the same issue, traffic scan failed, while using a trial version of Heimdal Pro, but had no problems with Zemana Anti-Logger, Webroot SecureAnywhere, or Malwarebytes 3. Since the scanning on all of these programs is cloud-based, I can't figure out why HMPA won't work.

    Based on the advertised feature set, my preference out of all of these programs is HMPA, so any assistance would be appreciated.

    Thank you.
     
  20. Hiltihome

    Hiltihome Registered Member

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    With build 593 my upgrade/downgrade loop (588/592/588/592...) is fixed
     
  21. paulderdash

    paulderdash Registered Member

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    Occasionally get these when Firefox browsing in Sandboxie (now with HMPA 593):
    Code:
    Mitigation   ROP
    
    Platform     10.0.15063/x64 v593 06_45
    PID          169868
    Application  C:\Program Files\Mozilla Firefox\firefox.exe
    Description  Firefox 53.0.3
    
    Callee Type  ProtectVirtualMemory
                 0x000003589CBFD000 (4096 bytes)
    
    Branch Trace                              Opcode  To                                     
    ---------------------------------------- -------- ----------------------------------------
    0x00007FF8DDD07800 xul.dll                   RET  0x00007FF8DDD232AD xul.dll             
    
    0x00007FF8DE09E53C xul.dll                   RET  0x00007FF8DDD23297 xul.dll             
    
    0x00007FF8DE09E588 xul.dll                   RET  0x00007FF8DE09E509 xul.dll             
    
    0x00007FF8DDD23502 xul.dll                   RET  0x00007FF8DE09E4FD xul.dll             
    
    0x00007FF8DE09E5F5 xul.dll                   RET  0x00007FF8DE09E4EA xul.dll             
    
    0x00007FF8DDDF3B39 xul.dll                   RET  0x00007FF8DDD2326D xul.dll             
    
    0x00007FF8DDEE55B2 xul.dll                 ~ RET  0x00007FF8DDD23256 xul.dll             
    
    0x00007FF8DDEE5951 xul.dll                   RET  0x00007FF8DDEE5560 xul.dll             
    
    0x00007FF8DDEE5A7E xul.dll                   RET  0x00007FF8DDEE5875 xul.dll             
    
    0x00007FF8DE4C1B26 xul.dll                   RET  0x00007FF8DDEE5A74 xul.dll             
    
    SleepEx +0x10e                             ~ RET* 0x00000000005B6B9A EventMon.dll         
    0x00007FF9294F72EE KernelBase.dll                                                         
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                        0000                     ADD          [RAX], AL
                                             (411C9A94D3A96D68)
    
    
    NtDelayExecution +0x14                     ~ RET  SleepEx +0xa7                           
    0x00007FF92CF45A34 ntdll.dll                      0x00007FF9294F7287 KernelBase.dll       
    
    Stack Trace
    #  Address          Module                   Location
    -- ---------------- ------------------------ ----------------------------------------
    1  00007FF929501735 KernelBase.dll           VirtualProtect +0x35
    
    2  00007FF8DE1C2981 xul.dll                 
                        85c0                     TEST         EAX, EAX
                        743d                     JZ           0x7ff8de1c29c2
                        488b0d64fb8c02           MOV          RCX, [RIP+0x28cfb64]
                        483bd9                   CMP          RBX, RCX
                        0f822a984d00             JB           0x7ff8de69c1bf
                        4881c100000040           ADD          RCX, 0x40000000
                        483bf9                   CMP          RDI, RCX
                        0f871a984d00             JA           0x7ff8de69c1bf
                        b001                     MOV          AL, 0x1
                        488b5c2438               MOV          RBX, [RSP+0x38]
                        4883c420                 ADD          RSP, 0x20
                        5f                       POP          RDI
                        c3                       RET         
    
    3  00007FF8DDCE06DA xul.dll                 
    4  00007FF8DDD232C9 xul.dll                 
    5  00007FF8DE29B4A6 xul.dll                 
    6  00007FF8DDD468E3 xul.dll                 
    7  000003589BFDC664 (anonymous; xul.dll)   
    8  00000094B89EF280 (anonymous)             
    9  000003589CBFCD7E (anonymous; xul.dll)   
    10 00000094B89EF238 (anonymous)             
    
    Code Injection
    0000000000520000-0000000000526000   24KB C:\Program Files\Sandboxie\SbieSvc.exe [3752]
    0000000000530000-0000000000531000    4KB
    00007FF92CF19000-00007FF92CF1A000    4KB
    
    Process Trace
    1  C:\Program Files\Mozilla Firefox\firefox.exe [169868]
    2  C:\Program Files\Mozilla Firefox\firefox.exe [171512]
    3  C:\Windows\explorer.exe [10432]
    4  C:\Windows\System32\userinit.exe [4092]
    5  C:\Windows\System32\winlogon.exe [1236]
    winlogon.exe
    
    Thumbprint
    fa67dde075dc862b797f76d4cb430077e285c4bd0586486e1874b55c88e2042d
    
     
  22. test

    test Registered Member

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    news? *puppy*
     
  23. fehmi2029

    fehmi2029 Registered Member

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    Nothing yet
     
  24. test

    test Registered Member

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    i know :(...
     
  25. fehmi2029

    fehmi2029 Registered Member

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    i hope we will have news soon :)
     
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