hijack this report/SS&D won't run on a sony viao

Discussion in 'adware, spyware & hijack cleaning' started by timreh, Apr 11, 2004.

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  1. timreh

    timreh Registered Member

    Joined:
    Apr 11, 2004
    Posts:
    4
    I would normaly be in the net intergration forum for this...

    system:
    sony viao 1.5ghz
    2X256meg ssdram in 2(all) available memory card slots.

    symptoms:
    Entire system is incredibly slow, and Spybot Search and Destroy v's 1.1 and 1.2 will not run. (no errors, they just close). I've tried uninstalling (w/ spybot's uninstall and windows xp uninstall), and reinstalling. Also some weirdness running a Nortons Live update, and Windows update. The updates seem to download and say they are installing, but are still available for installation when you return. Problem was noticed about 1 month ago.

    Hijack this says:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Logfile of HijackThis v1.97.7
    Scan saved at 8:56:37 PM, on 4/11/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\NavNT\rtvscan.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
    C:\WINDOWS\System32\MsgSys.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\qttask.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
    C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
    C:\Documents and Settings\Carol Scheidegger\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe
    O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
    O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
    O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [winupd.exe] C:\WINDOWS\System32\winupd.exe
    O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
    O4 - Startup: PowerReg Scheduler.exe
    O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
    O4 - Global Startup: Real-time Monitor.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/09bbbba66ab7569be719/netzip/RdxIE601.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37647.2682291667
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Thank you in advance for your support! :)
     
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    first try this fix for spybot
    http://www.safer-networking.org/index.php?page=faq&detail=23

    then

    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked

    O4 - HKCU\..\Run: [winupd.exe] C:\WINDOWS\System32\winupd.exe


    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete these files

    C:\WINDOWS\System32\winupd.exe

    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R287 11.04.2004 or a higher number/later date

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    I'm pretty sure that it's one of the bagle worms causing the problem so also
    Run an online antivirus check from at least one and preferably 2 of the following sites
    http://security.symantec.com/default.asp?
    http://housecall.trendmicro.com/
    http://www.pandasoftware.com/activescan/
    http://www.ravantivirus.com/scan/
    http://www3.ca.com/virusinfo/


    then post a new hijackthis log to check what is left
     
  3. timreh

    timreh Registered Member

    Joined:
    Apr 11, 2004
    Posts:
    4
    Thank you for your support!!

    My mom reformatted the hard drive before I could get back over there with the fix. However, I will go over there and get a fresh HijackThis report tomorrow morning, to ensure that nothing survived the reformat, (and for reference). I will post the fresh report here. Thanks again!
     
  4. timreh

    timreh Registered Member

    Joined:
    Apr 11, 2004
    Posts:
    4
    Logfile of HijackThis v1.97.7
    Scan saved at 8:11:42 AM, on 4/17/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
    C:\WINDOWS\system32\qttask.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
    C:\Program Files\EarthLink 5.0\ConMgr.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
    c:\progra~1\Support.com\client\bin\tgcmd.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
    C:\Program Files\EarthLink 5.0\etoolbar.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
    C:\Program Files\EarthLink 5.0\Browser.exe
    C:\Documents and Settings\```\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink.net/partner/more/msie/button/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {576EB0AD-6980-11D5-A9CD-0001032FEE17} - C:\Program Files\Yahoo!\GetYahoo\YcheckH.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe
    O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
    O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
    O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
    O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Real-time Monitor.lnk = ?
    O4 - Global Startup: EarthLink ToolBar 5.0.lnk = C:\Program Files\EarthLink 5.0\etoolbar.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38091.7901851852

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    I appologize for the very long delay. After reformatting her system, my mom couldn't get her e-mail to send or recieve anything, and had to get her service to dump folder on thier end.

    This hijack report is immediately after a shutdown/startup. I would appreciate it if you would take the time to proof read it, to ensure that the Bagle worm did not survive.

    Thank you in advance for your support.
     
    Last edited: Apr 20, 2004
  5. dave38

    dave38 Spyware Expert

    Joined:
    Feb 26, 2004
    Posts:
    377
    That's a clean log!
     
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