hijack this log from a total NOVICE

Discussion in 'adware, spyware & hijack cleaning' started by psycho_kitty069, May 10, 2004.

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  1. hijack this log from a total NOVICE

    --------------------------------------------------------------------------------

    I have no idea what I am looking at. I followed the link to download and run hijack this. I just want to get rid of this problem. please tell me (step by step) what to do. I am totally ignorant about this stuff and unfortunately my 12 year old son is becoming educated by this coolsearch.biz and sexocean.biz.. THANKS IN ADVANCE

    Logfile of HijackThis v1.97.7
    Scan saved at 7:08:10 PM, on 5/10/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe
    C:\Program Files\Internet Optimizer\optimize.exe
    C:\WINDOWS\kclhl.exe
    C:\Program Files\RVP\bpc.exe
    C:\Program Files\Save\Save.exe
    C:\Program Files\Internet Optimizer\actalert.exe
    C:\program files\internet optimizer\sim\msbb.exe
    C:\Program Files\Alset\HelpExpress\Owner\HXIUL.EXE
    C:\Program Files\Alset\HelpExpress\Owner\Client\HelpExp.exe
    C:\Documents and Settings\Owner.HARRISFAMILY\Application Data\eber.exe
    C:\Program Files\Alset\HelpExpress\Owner\Client\PrintMonitor.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\WINDOWS\emsw.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\Documents and Settings\Owner.HARRISFAMILY\My Documents\HijackThis.exe
    C:\WINDOWS\System32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {343FFE1A-110F-44DC-AFF3-3696A8C1E7A4} - C:\WINDOWS\ilqh.dll
    O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
    O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\wsem217.dll
    O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem214.dll
    O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: (no name) - {BDF6CE3D-F5C5-4462-9814-3C8EAC330CA8} - (no file)
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
    O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe"
    O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
    O4 - HKLM\..\Run: [awct] C:\WINDOWS\kclhl.exe
    O4 - HKLM\..\Run: [RVP] "C:\Program Files\RVP\bpc.exe"
    O4 - HKLM\..\Run: [Wast] C:\WINDOWS\Wast
    O4 - HKLM\..\Run: [AdRoarUpdate] C:\WINDOWS\ARUpdate.exe
    O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
    O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
    O4 - HKLM\..\Run: [msbb] c:\program files\internet optimizer\sim\msbb.exe
    O4 - HKLM\..\Run: [dot] C:\WINDOWS\dot.exe
    O4 - HKLM\..\Run: [gfynmbsn] C:\WINDOWS\gfynmbsn.exe
    O4 - HKCU\..\Run: [HXIUL.EXE] C:\Program Files\Alset\HelpExpress\Owner\HXIUL.EXE
    O4 - HKCU\..\Run: [HELPEXP.EXE] C:\Program Files\Alset\HelpExpress\Owner\Client\HelpExp.exe
    O4 - HKCU\..\Run: [emsw.exe] C:\WINDOWS\emsw.exe
    O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner.HARRISFAMILY\Application Data\eber.exe
    O4 - HKCU\..\Run: [WNSA] C:\WINDOWS\System32\wnstsit.exe
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {1EB17D1C-141D-4D9D-91CB-24D99215851D} - http://akamai.downloadv3.com/binaries/IA/netia32_EN_XP.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/CDTInc/bridge.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.roings.com/cabs/chedownzip.cab
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi psycho_kitty069,

    First go to Add/Remove Software and see if you can remove SaveNow aka WhenUSave aka Save! there. Regardless of whether that works or not continue with what's below.

    Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/

    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll

    O2 - BHO: (no name) - {343FFE1A-110F-44DC-AFF3-3696A8C1E7A4} - C:\WINDOWS\ilqh.dll
    O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
    O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\wsem217.dll
    O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll

    O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem214.dll

    O3 - Toolbar: (no name) - {BDF6CE3D-F5C5-4462-9814-3C8EAC330CA8} - (no file)

    O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
    O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot

    O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
    O4 - HKLM\..\Run: [awct] C:\WINDOWS\kclhl.exe
    O4 - HKLM\..\Run: [RVP] "C:\Program Files\RVP\bpc.exe"
    O4 - HKLM\..\Run: [Wast] C:\WINDOWS\Wast
    O4 - HKLM\..\Run: [AdRoarUpdate] C:\WINDOWS\ARUpdate.exe
    O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
    O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
    O4 - HKLM\..\Run: [msbb] c:\program files\internet optimizer\sim\msbb.exe
    O4 - HKLM\..\Run: [dot] C:\WINDOWS\dot.exe
    O4 - HKLM\..\Run: [gfynmbsn] C:\WINDOWS\gfynmbsn.exe
    O4 - HKCU\..\Run: [HXIUL.EXE] C:\Program Files\Alset\HelpExpress\Owner\HXIUL.EXE
    O4 - HKCU\..\Run: [HELPEXP.EXE] C:\Program Files\Alset\HelpExpress\Owner\Client\HelpExp.exe
    O4 - HKCU\..\Run: [emsw.exe] C:\WINDOWS\emsw.exe
    O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner.HARRISFAMILY\Application Data\eber.exe
    O4 - HKCU\..\Run: [WNSA] C:\WINDOWS\System32\wnstsit.exe

    O16 - DPF: {1EB17D1C-141D-4D9D-91CB-24D99215851D} - http://akamai.downloadv3.com/binaries/IA/netia32_EN_XP.cab

    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/CDTInc/bridge.cab

    O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.roings.com/cabs/chedownzip.cab

    Then reboot and download and run AdAware and/or Spybot S&D as per instructions here:
    https://www.wilderssecurity.com/showthread.php?t=15913

    Regards,

    Pieter
     
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