HELP! Zemana Uninstall Problem

Discussion in 'other anti-malware software' started by TomAZ, Jun 4, 2012.

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  1. TomAZ

    TomAZ Registered Member

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    I'm not sure why, but I've had lots of trouble with Zemana since installing version 1.9.3.169. I've tried to uninstall it, but have had major problems -- not a clean uninstall at all. In fact, it never uninstalled properly or completely. However, after working at it for quite some time, I was finally able to "basically uninstall" most of the program, but I still have several AntiLogger related entries in my registry. And there is one very persistent Startup item that absolutely cannot be deleted or removed (AntiLogger.exe /minimized) -- probably a registry related item as well.

    Any thoughts as to how can I get this mess cleaned up?
     
    Last edited: Jun 4, 2012
  2. bo elam

    bo elam Registered Member

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    Hi Tom, just a couple of ideas. Try, if you haven't, something like Autoruns, Hijack this or CCleaner to get rid of the Startup item. If that doesn't do it, maybe reinstalling, rebooting and uninstalling in safe mode gets it done.

    Good luck man

    Bo
     
  3. itman

    itman Registered Member

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    Yeah, this version doesn't uninstall clean. I even used Revo Uninstaller and there were both files and registry keys left over on my WIN 7 x64 SP1 box.

    I suspect your main culprit is a hidden antilogger.sys driver. It was on my PC.

    Go into device manager -> view and unhide files. Then look for antilogger.sys under non-plug and play drivers section. Uninstall it and reboot. That should be the fix for the majority of your problems.

    I am really peeved at Zemana about this because that hidden driver totally borked a Privatefirewall installation I attempted after I uninstalled Zemana.
     
  4. itman, thanks for the info. I've got 283 days left on my Zemana Antilogger, I'm not going to renew the license so your information will be usable.
     
  5. TomAZ

    TomAZ Registered Member

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    All I see is a driver "AntiLog32" -- is this what you're referring to?
     
  6. Tarnak

    Tarnak Registered Member

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    That's what I have.

    ScreenShot_Zemana_v1.9.3.169_System32_new driver_created_01.jpg

    ScreenShot_Zemana_v1.9.3.169_System32_new driver_created_02.jpg
     
  7. Scoobs72

    Scoobs72 Registered Member

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    Before you start hacking away trying to remove thing manually (which can often cause more harm than good), do what Bo Elam suggests - re-install Zemana, then reboot into safe mode and attempt to uninstall. Manual removal should only ever be a last resort.
     
  8. gerardwil

    gerardwil Registered Member

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  9. itman

    itman Registered Member

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    Yes, that's the one.

    Also, do take a restore point before uninstalling just to be on the safe side.
     
  10. TomAZ

    TomAZ Registered Member

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    What kind of potential trouble can you run into just trying to uninstall the driver?
     
  11. Brummelchen

    Brummelchen Registered Member

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    If you use Firefox check useragent in about:config (search for useragent) and reset.
    (i can not speak for IE)
    Zemana has that annoying feature to change useragent in firefox.
     
  12. Scoobs72

    Scoobs72 Registered Member

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    Just uninstalling a driver, probably nothing. But elsewhere Zemana will have created new registry values, perhaps deleted or changed some others, and done the same with files etc etc. Just uninstalling a driver could leave you with a whole mess of other leftovers on your PC. It's your choice though.
     
  13. itman

    itman Registered Member

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    Scoobs has a point. In honesty, I not only uninstalled the antilogger driver but I also scrubbed my registry and hard drive of any Zemana remenants.

    A couple of more safer options for you to would try in the order listed are:

    1. Instead of uninstalling, right click on antilogger and select properties. Click on the driver tab. Change startup type to disabled. Click on OK.

    2. If 1. doesn't help, try to contact Zemana support for a removal utility program or instructions. Good luck here. Zemana never so much acknowleged my support requests, let alone respond to them.

    3. If no go on 2., try the folks at bleepingcomputer.com or geekstogo.com. They can help you with tools like combofix and the like that can remove residuals from an uninstall.
     
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