Help with uninstall/install

Discussion in 'ESET Smart Security' started by miamoa2002, Dec 8, 2011.

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  1. miamoa2002

    miamoa2002 Registered Member

    Joined:
    Dec 8, 2011
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    Location:
    USA
    So, I got a red dot and it said something was wrong. Was told by ESET to uninstall and then install so I followed what they said. Now it is there but cant be activated, it seems to be a problem with egui.exe which I manually downloaded but no help. The uninstall tool they have does not help and doing it manually doesnt work because when I go to the hidden files and try to delete them it says that the folders are in use and can not be deleted.

    Help please
     
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
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    You will need to run the uninstaller tool in Safe Mode in order for it to work properly. The same goes with manually deleting any files. If you downloaded the Uninstaller tool (Found here) onto your desktop, you can restart in Safe Mode (instructions on how to do that can be found here) and run the tool there.

    If this still fails, you may need to put in a support request case with our Customer Care department:

    go.eset.com/us/support/contact&ref=wsf
     
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