Help with Popnav

Discussion in 'adware, spyware & hijack cleaning' started by Hedge7, Feb 5, 2004.

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  1. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    I hope you all can help me. I have a problem with Popnav.com attaching itself to my computer somewhere and it pops up when I try to go into my email (Outlook) and it trys to replace my webpage. Usually I can perform a search, find the files and delete them then open my email, but that's not even working now. It pops up whenever it wants to. I would love to be able to sue these people (Popnav). I've followed the instructions provided and I ran Spybot S&D. Please see the Hijack This log provided below. Can someone please help me? BTW, I'm not REAL computer literate.

    Thanks, Jimmy Hedgepath

    Logfile of HijackThis v1.97.7
    Scan saved at 7:39:23 PM, on 2/5/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\2Wire\Gateway\2PortalMon.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\WINDOWS\SYSTEM32\spoolsvv.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\DOCUME~1\JIMMYH~1\LOCALS~1\Temp\bundle.exe
    C:\WINDOWS\System32\iefeatures.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\WINDOWS\wanmpsvc.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\Program Files\Messenger\msmsgs.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    c:\PROGRA~1\mcafee.com\mps\mscifapp.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Jimmy Hedgepath\My Documents\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bellsouth.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - (no file)
    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\Gateway\2PortalMon.exe
    O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [spoolsvv] C:\WINDOWS\SYSTEM32\spoolsvv.exe -invisible
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [BHOUBFLSY] C:\WINDOWS\BHOUBFLSY.exe
    O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\JIMMYH~1\LOCALS~1\Temp\bundle.exe
    O4 - HKLM\..\Run: [MSVersion] C:\WINDOWS\System32\internetfeatures.exe
    O4 - HKLM\..\Run: [iefeatures] C:\WINDOWS\System32\iefeatures.exe
    O4 - HKLM\..\Run: [DKXF] C:\WINDOWS\DKXF.exe
    O4 - HKLM\..\Run: [McRegWiz] c:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Startup: NaturalColorLoad.lnk = ?
    O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: NaturalColorLoad.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O14 - IERESET.INF: START_PAGE_URL=http://www.bellsouth.net
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/download/0/5/c/05c905f4-dd30-427d-a3de-373c3e5552fc/msSecAdv.cab?1075907130484
    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch.com/_installs/wsftp_le/setup.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
    O16 - DPF: {BB0578ED-E672-4697-9663-EC5A0460B949} (SomaticCAB.Setup) - http://downloads.searchcentrix.com/install/weblz.CAB
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v9.5/ticker.cab
    O16 - DPF: {E87EA803-2DBB-DE1A-511B-E2A48A8B86A0} (DownloadUL Class) - http://public.searchbarcash.com/cab/023/phpwgjpp.cab
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi Hedge7,

    Welcome at Wilders. :)

    Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

    R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - (no file)
    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)

    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)

    O4 - HKLM\..\Run: [spoolsvv] C:\WINDOWS\SYSTEM32\spoolsvv.exe -invisible

    O4 - HKLM\..\Run: [BHOUBFLSY] C:\WINDOWS\BHOUBFLSY.exe
    O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\JIMMYH~1\LOCALS~1\Temp\bundle.exe
    O4 - HKLM\..\Run: [MSVersion] C:\WINDOWS\System32\internetfeatures.exe
    O4 - HKLM\..\Run: [iefeatures] C:\WINDOWS\System32\iefeatures.exe
    O4 - HKLM\..\Run: [DKXF] C:\WINDOWS\DKXF.exe

    O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe

    O16 - DPF: {BB0578ED-E672-4697-9663-EC5A0460B949} (SomaticCAB.Setup) - http://downloads.searchcentrix.com/install/weblz.CAB

    O16 - DPF: {E87EA803-2DBB-DE1A-511B-E2A48A8B86A0} (DownloadUL Class) - http://public.searchbarcash.com/cab/023/phpwgjpp.cab

    Then reboot and delete:
    C:\WINDOWS\SYSTEM32\spoolsvv.exe
    C:\DOCUMENTS AND SETTINGS\[owner]\LOCAL SETTINGS\Temp\bundle.exe
    C:\WINDOWS\System32\internetfeatures.exe
    C:\WINDOWS\System32\iefeatures.exe
    C:\Program Files\VBouncer <= entire folder

    The Local Settings folder is hidden by default.
    To "unhide" hidden files and folders:
    Launch My Computer from the Desktop Icon.
    Select View, Details.
    Select the Folders button.
    Select Tools, Folder Options. Then select the View Tab. Select the Show hidden files and folders radio button is selected
    and that the Hide file extensions for known file types check box is unchecked. Once this is done, select Apply and then
    Like Current Folder (located near the top of the Folder Options box). Then select OK.

    Since you already ran Spybot S&D, some files may already be gone, so don't worry if you can't find some of them. Just move on to the next.

    Regards,

    Pieter
     
  3. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    Okay, I've probably hosed things up, but when I got up this morning I had three new icons on my desktop that I didn't put there and Popnav is still there. It didn't show up in the last log that I ran, but it's there again. I followed all the procedures that Pieter told me with the exception of what he said after the reboot. I did that and none of the files he named showed up. I ran Spybot S&D again which only had one problem. I fixed that and ran another Hijackthis log. It's below. Can someone please take a look at it and let me know what to do from here? Thanks so much.

    Jimmy

    Logfile of HijackThis v1.97.7
    Scan saved at 8:15:01 AM, on 2/6/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\wanmpsvc.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\Program Files\2Wire\Gateway\2PortalMon.exe
    C:\Program Files\McAfee.com\MPS\mscifapp.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Documents and Settings\Jimmy Hedgepath\My Documents\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://popnav.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bellsouth.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\Gateway\2PortalMon.exe
    O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Startup: NaturalColorLoad.lnk = ?
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: NaturalColorLoad.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O14 - IERESET.INF: START_PAGE_URL=http://www.bellsouth.net
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/download/0/5/c/05c905f4-dd30-427d-a3de-373c3e5552fc/msSecAdv.cab?1075907130484
    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch.com/_installs/wsftp_le/setup.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v9.5/ticker.cab
     
  4. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi hedge7,

    Looking at your log and your running processes, all you have to do is change your Startpage. o_O

    Regards,

    Pieter
     
  5. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    Pieter,
    I know before I even send this that this is a stupid question, but here goes... How do I change my start page? :oops:

    Jimmy
     
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi hedge7,

    There are no stupid questions in my book. It would have been stupid if you had not dared to ask.
    In IE click Tools > Internet Options > on the General Tab you can change your Startpage there. Click Apply after you are done and OK.

    Regards,

    Pieter
     
  7. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    Okay, thanks very much Pieter. I never was able to get to these that you said to delete:

    C:\WINDOWS\SYSTEM32\spoolsvv.exe
    C:\DOCUMENTS AND SETTINGS\[owner]\LOCAL SETTINGS\Temp\bundle.exe
    C:\WINDOWS\System32\internetfeatures.exe
    C:\WINDOWS\System32\iefeatures.exe
    C:\Program Files\VBouncer <= entire folder

    The computer won't let me delete the "spoolsvv.exe" file. And the VBouncer file... I should delete that too?
     
  8. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi Hedge7,

    Those were the ones that are present and would not go, right?

    Please boot into safe mode
    and delete them there.

    spoolsvv.exe is the shopnav hijacker
    and Virtual Bouncer is real nasty malware, so you really should not leave them on you HD.

    Regards,

    Pieter
     
  9. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    Thank you so much Pieter!! I think I'm clean for now. I've run Spybot S&D and it said I was clean. Would you do me a favor and look at my log one more time to make sure there's nothing else that should go?

    Again, Many Thanks,

    Jimmy

    Logfile of HijackThis v1.97.7
    Scan saved at 10:44:20 AM, on 2/6/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\Program Files\McAfee.com\MPS\mscifapp.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\2Wire\Gateway\2PortalMon.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\WINDOWS\wanmpsvc.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\Program Files\Messenger\msmsgs.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\Documents and Settings\Jimmy Hedgepath\My Documents\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bellsouth.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe /embedding
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\Gateway\2PortalMon.exe
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - Startup: NaturalColorLoad.lnk = ?
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: NaturalColorLoad.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O14 - IERESET.INF: START_PAGE_URL=http://www.bellsouth.net
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/download/0/5/c/05c905f4-dd30-427d-a3de-373c3e5552fc/msSecAdv.cab?1075907130484
    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch.com/_installs/wsftp_le/setup.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v9.5/ticker.cab
     
  10. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Looks good, Jimmy.

    Nice cleaning job. :cool:

    Regards,

    Pieter
     
  11. Hedge7

    Hedge7 Registered Member

    Joined:
    Feb 5, 2004
    Posts:
    6
    Location:
    Fairhope, AL (USA)
    Pieter,

    I couldn't have done it without your help in a million years. Thanks SO much. :D

    Have a great weekend!!

    Jimmy
     
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