Help with check image problem, please

Discussion in 'Acronis True Image Product Line' started by reckon3, May 16, 2005.

Thread Status:
Not open for further replies.
  1. reckon3

    reckon3 Registered Member

    Joined:
    Jun 16, 2003
    Posts:
    25
    I saw an older post from basje1 that showed they might be experiencing the same problem- or similar- that I'm experiencing. In part, he wrote:

    I just put a new system together with an Asus motherboard/AMD Athlon 64 3200+/Windows XP Pro/2 SATA Drives. I image to an external Maxtor One Touch (everything is NTSF) USB 2.0 connected. When I had my ancient Windows 2000 Pro/PIII there was no problem. Now, I can update an image in the usual quick time, but when I try to verify it- it takes two hours (just for the C drive).

    I'm using the boot disk to create/incremental update/check image; since I read here it was more accurate. I have restored the drive once already with no problem. But I don't understand the 2 hour to verify problem either. Any help would be very much appreciated.

    I'm using the TI 8.0 826 version, sorry, forgot to mention that. Thanks again for any help with this. -reckon3
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello reckon3,

    Thank you for choosing Acronis Disk Backup Software.

    This problem is very strange and needs to be investigated thoroughly. Could you please create sysinfo.txt file in the way described at Acronis Help Post.

    Also please do the following:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "Version 5.0/6.0 System Information File (*.NFO)";
    - Send the saved file and the sysinfo.txt file to support@acronis.com along with the link to this thread indicating in the subject of the letter that you want to contact Marian Fadeeva.

    Thank you.
    --
    Ilya Toytman
     
  3. reckon3

    reckon3 Registered Member

    Joined:
    Jun 16, 2003
    Posts:
    25
    I am sending the requested information. I was unclear (as always) whether to send the info as an attachment or within the body of the e-mail. So, I'll send it both ways. Thanks for the help- reckon3
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello reckon3,

    If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

    Thank you.
    --
    Irina Shirokova
     
  5. reckon3

    reckon3 Registered Member

    Joined:
    Jun 16, 2003
    Posts:
    25
    Thanks again, but I didn't receive an autoreply. Should I have sent the info from the Acronis site directly? The e-mail had 4 pretty small attachments- the info you requested- and was addressed to support@acronis.com (using the link in the post here) and the subject header said, 'attention Marian Fadeeva'. I'll resend if you want me too, it's only been about 24 hours; but I had forgotten I should have expected an autoreply. I did send it with my default mail program which uses my Adelphia address and not the yahoo address on record at Acronis. I did point that out in the e-mail.

    Sorry for any confusion, thanks again- reckon3
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello reckon3,

    You send the letter correctly. Please send me a PM with your e-mail, I will try to find your letter and will forward it to Marian.

    Thank you.
    --
    Irina Shirokova
     
  7. reckon3

    reckon3 Registered Member

    Joined:
    Jun 16, 2003
    Posts:
    25
    Okay, I sent you a PM with the address. Thanks again- reckon3
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello reckon3,

    We regret to inform you that we couldn' find your letter. Could you please archive all the info we requested into one .zip file and send the letter to us once again? Please try to use your @yahoo address for this.

    Thank you.
    --
    Ilya Toytman
     
  9. reckon3

    reckon3 Registered Member

    Joined:
    Jun 16, 2003
    Posts:
    25
    Info has been re-sent as one zipped file from Yahoo account. let me know if it is received. thanks again- reckon3
     
Thread Status:
Not open for further replies.