Help sought opening .msi file for Windows

Discussion in 'ESET NOD32 Antivirus' started by debbiejclare, Oct 2, 2010.

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  1. debbiejclare

    debbiejclare Registered Member

    Joined:
    Oct 2, 2010
    Posts:
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    Hi,

    I have a virus on my computer which is stopping Windows Installer from running.
    I have just purchased ESET Antivirus for Windows XP 32 bit but have been unable to properly install it because the Windows Installer is affected by the virus and therefore does not allow me run the AV.
    I have looked online and tried a couple of different programmes to open the Antivirus - which is a .msi file, but so far I have not been successful.
    It's frustrating that having bought the software to fix the virus problem, the virus itself is stopping me from being about to run the software.

    Any help would be very much appreciated!

    Thanks :doubt:
     
  2. BFG

    BFG Registered Member

    Joined:
    Oct 27, 2004
    Posts:
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    Location:
    San Diego
    Hello debbiejclare,

    You might try the Online scanner and see if it will clean the threat.

    BFG
     
  3. jimwillsher

    jimwillsher Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    668
    There's a registry fix you can use which allows the Winjdows Installer service to start in safe mode

    Code:
    To start Windows Installer in Safe Mode:
    
    1. Restart your computer and press F8 before the Boot Menu or splash screen.
    
    2. Open a CMD.EXE window.
    
    3. Type the following commands and press Enter:
    
    REG ADD "HKLM\SYSTEM
    \CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
    net start msiserver
    
    NOTE: You can use this technique to uninstall an application in Safe Mode.
    
    
    You can then start in safe mode, which might allow you to install ESET.


    Jim
     
  4. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    What to do if you are currently infected
    Also check the *.MSI Service is Started
    (see screenshot)

     

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