Help please -

Discussion in 'ESET NOD32 Antivirus' started by pissedoff, May 18, 2012.

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  1. pissedoff

    pissedoff Registered Member

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    May 18, 2012
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    Location:
    New Zealand
    Hi everyone,

    I'm a mac user, trying to help a PC user with setting up a replacement desktop. Installed XP and then Office, no issues - then when I was working through shifting photos etc across, I noticed the NOD32 exe file, so thought, hell, why not install that...

    Clicked on the .exe, and then the programme started to launch, and then it switched off the video card...

    So, now I have a PC with no way of interacting with it...

    Any and all help gratefully received. Our NOD32 support office is closed (it's 7pm here, and of course, we're out of support hours).
     
  2. armadillo33

    armadillo33 Registered Member

    Joined:
    Feb 12, 2006
    Posts:
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    Did you install NOD32 or merely copy an exe file from one machine to another? If the latter, what exe file did you copy?

    Copying an exe file does not install NOD32 but I have no idea what running a copied exe would actually do.

    Anyway, it would not turn off the video card though it might well damage the video card's installed driver file.

    Can you boot the PC from the Windows XP installation CD and see something on the screen? If not, then the problem is most likely unconnected with the NOD32 exe and is more likely to be to do with the physical seating of the video card.

    If you can boot from the installation CD, then the simplest thing at this early stage would just be to reinstall Windows and not copy any exe files again.
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
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    Location:
    California
    Hello,

    Can you please be more specific about what you ran on the computer? ESET has distributed its software as MSI (Microsoft Software Installation) packages for several years, now, and not as EXEs. The .EXE files installed by the MSI have names like ECLS.EXE, EGUI.EXE and EKRN.EXE and not NOD32.EXE, so it is unclear to me what might have actually run on the system.

    Regards,

    Aryeh Goretsky
     
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