help please...

Discussion in 'malware problems & news' started by bglg, Apr 9, 2011.

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  1. bglg

    bglg Registered Member

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    I just purchased the standard home edition,
    i download, put my user and password in it, it downloads then when it says run it say's something like this.
    it wont let me acess or open this attachment


    "cannot acess device path do knot have permissions to acess.....something similar"
    please help, i have trojans and lots of other crap and its just not working I need it fixed asap.
     
  2. SweX

    SweX Registered Member

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    Of what exactly? You doesn't mention what software :)

    Welcome to Wilders BTW ;)
     
  3. Cudni

    Cudni Global Moderator

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  4. bglg

    bglg Registered Member

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    my computer is stuffed.....

    i checked my invoice this is what I have purchased.
    ESET Smart Security Standard Edition

    Type: New Licence
    Years: 1

    im not real good with all this stuff, just need some help please

    lisa
     
  5. Cudni

    Cudni Global Moderator

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  6. TheKid7

    TheKid7 Registered Member

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    Download and install Malwarebytes Anti-Malware (MBAM). Update MBAM and run a Full Scan of you PC.
     
  7. bglg

    bglg Registered Member

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    the thing thats wrong is a ntf.sys file blue screen
     
  8. bglg

    bglg Registered Member

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    is this free? as the one i got to is $24.95
     
  9. TheKid7

    TheKid7 Registered Member

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    For manual scans/cleans it is free. You only need to pay for it if you want "active" protection. I would download it from -download.cnet.com-.
     
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