Help please! Can't Install - error message...

Discussion in 'Acronis True Image Product Line' started by data7, Nov 8, 2007.

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  1. data7

    data7 Registered Member

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    I am caught in a catch 22 here. I cannot seem to uninstall or install Acronis TI 10.

    I get an error message about "restarting the installer" and I have re-run the .exe file I downloaded from Acronis several time to no avail.

    When I try to use add remove programs to uninstall it, I get the message "fatal error during installation" which makes no sense to me.

    Can someone help me with this?? :mad:

    data7
     
  2. bodgy

    bodgy Registered Member

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    Check that your Windows temporary folder is empty - this is the one in

    C:\Documents and Settings\your_windows_log_on_name\Local Settings\Temp.

    This is a common cause of installation failure - though not so sure about uninstall failures - but could be linked.

    Colin
     
  3. data7

    data7 Registered Member

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    I don't have a local settings folder. Not sure why. :'(

    data7
     
  4. MudCrab

    MudCrab Imaging Specialist

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    You'll have to enable viewing of hidden and system files to view the Local Settings folder.
     
  5. data7

    data7 Registered Member

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    I was able to clear the Temp folder, but the "repair" of the installation still fails.

    What would you recommend?

    data7
     
    Last edited: Nov 9, 2007
  6. shieber

    shieber Registered Member

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    uninstall manually:

    you might have start up in safe mode to do this is ATI is still running services and processes.

    delete

    C:\Program Files\Acronis\TrueImageHome
    C:\Program Files\Common Files\Acronis and any subdirectories thereunder
    C:\Documents and Settings\All Users\Application
    Data\Acronis\TrueImageHome

    then run a registry editor like jv16 powertools or whatever and search for all occurences of "acronis" and delete those entries.

    reboot.
     
  7. data7

    data7 Registered Member

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    Thanks everyone for the help!

    The people at Acronis were kind enough to give me this link to Windows Cleaner to remove TI 10 so I could re-install:


    http://support.microsoft.com//kb/290301/en-us

    So far it seems to be working. :D

    data7
     
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