Firstly Hello, Bought my parents a couple of copies of V4, one was the AV and one was the full suite (laptop that travels with them). So far its been nothing but grief from the suite, yesterday on switching the machine on Nod started a scheduled scan got so far and told them that some files were in use and they needed to restart, they did this and then it found the following viruses; and puts the files in the quarantine, the problem is though it never actually deletes them on the next restart, it simply scans again and gives them the same results. I am currently a KAV user and was (foolishly) using my folks as a test bed to see if i should jump ship both at home and our works network protection (also currently using KAV SBS suite + 20 client installs) and have no idea what to tell them to do. Anyway back OT, what should i tell them, they started in safe mode and initiated a scan through nod and they say it seemed to open a dos window, scanned a lot of files, gave no results and then closed before they could see anything. Help please ?