HELP! My licence doesn't work!

Discussion in 'SpywareBlaster & Other Forum' started by JeremyWW, May 20, 2007.

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  1. JeremyWW

    JeremyWW Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    237
    ...and the 'autoupdatesupport' e-mail address bounces my e-mails!

    I get ‘Invalid User Name or Key Specified. Please double-check your entries’

    I have just rebuilt my machine. No hardware changes that I can think of, but my e-mail address has changed.

    Please tell me what I should do, and provide me with a working e-mail address so that I can communicate with you properly.

    Thanks.

    Edit: Text of the e-mail bounce I received:
    Your message did not reach some or all of the intended recipients.

    Subject: Licence Fails - Please Help!
    Sent: 20/05/2007 20:41

    The following recipient(s) could not be reached:

    'autoupdatesupport@javacoolsoftware.com' on 20/05/2007 20:41
    503 valid RCPT command must precede DATA
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    Please try sending an e-mail to:
    jcsupport AT javacoolsoftware DOT com

    If that also bounces, please send me a PM through this forum (with your e-mail address in the PM) and we'll try to figure out exactly what the problem is. :)

    EDIT: Actually, based on the error message that you posted, it may be because your e-mail client is misconfigured. That problem often occurs when your ISP's e-mail server is expecting authentication (i.e. your username and password) but your e-mail client isn't providing it.

    Some good information on causes and solutions can be found here: http://www.contractwebdevelopment.com/503-valid-rcpt-command-must-precede-data

    Best regards and thanks,

    -Javacool
     
  3. JeremyWW

    JeremyWW Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    237
    Ahh! Yes... I configured SMTP authentication (as it should be in fact). Hopefully it will reach you this time. Thanks for that...

    Edit: Bingo! I got the automatic acknowledgement from you. Look forward to your response - hopefully it won't take 72 hours though!
     
  4. JeremyWW

    JeremyWW Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    237
    Any chance of an answer on this?
     
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