Help I feel I am going crazy - can someone please explain

Discussion in 'other software & services' started by tamba1, Nov 29, 2007.

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  1. tamba1

    tamba1 Registered Member

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    Hi ,Please bear with me whilst I TRY to explain my bizarre situation..

    1. I posted this post asking for help as I was "told my BIOS password had been locked" https://www.wilderssecurity.com/showthread.php?t=192343&highlight=tamba1

    2. I have searched and searched for advice all over , in forums and google etc etc help tried various software fixes /tools and the general answers were the fixes wont work for a Service tag ending in 595B.. ie this wont work for ME..

    3. I was desperate to get into my BIOS to change the boot sequence so I could run diagnostics from CD .. to verify if my HD was truly about to fail ..as Dell had suspected it might be

    4. This morning I STILL could not get into the bios all I was getting is the Grey DELL screen saying "Primary HDD was protected by password authenticated … system and that I could not access disk without the password" BUT just now I HAVE been able to enter the BIOS for the 1st time !!!!!!

    I am in shock .. I THINK my problem has Vanished but HOW?

    I am VERY confused as to what is going on here..please can you help me understand ..


    This is what I have just done


    Booted up pressed F2
    Entered Bios
    Changed Boot Sequence to the following

    CD/DVD
    Internal HD
    USB Storage Device

    Looked at other settings and went to System Security

    There it says Primary, Admin & HD password are ALL Disabled and gives my Service Tag : 3XGQC1J-595B

    I also went into Setup

    Booted up , pressed F12 entered Setup and passed the tests it ran .showing 100 % completion ..BUT then box popped up saying " No Diagnostic Utility Found, to run diagnostics insert dell Drivers & Utilities Cd, then select OK to restart syst and boot off Dell CD.

    As I said in the earlier post I received NO CDs with my laptop .. so how to I get this to work?

    So on the one hand I THINK my problem has Vanished, on the other I have NO idea what has been gogin on the past few days ...PLEASE can someone explain..

    Many Thanks
    tamba1
     
  2. iceni60

    iceni60 ( ^o^)

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    i don't know what the problem is, but you can take out the cmos battery, then put it back again, to disable a BIOS password.
     
  3. markymoo

    markymoo Registered Member

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    it nothing sinister, some laptops keys have dual function. you might of had function keys to do another function similar to scroll lock turned on, or the F2 key wasn't functioning for awhile. on some laptops you have to be quick hitting the bios key or you miss it.

    you don't have to go into your bios to access the boot order pressing F8 or another brings up the boot order menu so you can choose cd.
     
  4. tamba1

    tamba1 Registered Member

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    Hi Markymoo

    Thanks for this info BUT why woudl the Dell Password screen come up o_O I have not been able to get past this for several days and suddenly yesterday no more password screen o_O?

    Many Thanks
    tamba1
     
  5. markymoo

    markymoo Registered Member

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    sounds like a glitch or the cmos battery shorted but then again the password isn't stored in eprom anymore.

    so you got to do this if you get locked out in future.

     
    Last edited: Nov 30, 2007
  6. tamba1

    tamba1 Registered Member

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    Location:
    UK
    Hi Markymoo

    Thanks for that info - YUP I had found that info online but was TRYING not to have to resort to that.. Although the more I read the more it seems that is the ONLY way some D600 users have fixed their problem on a machine with servic tag ending 595B..

    I think a glitch may well be the best way to explain what happened.. but I could certainly have done without the stress and hassle that's for sure ...:blink:

    Thanks again for your advice
    tamba1
     
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