Discussion in 'ewido anti-spyware forum' started by shoe, Oct 3, 2006.
Why is the help file not installed?
It will be available in the next few days. Sorry for the inconvenience!
It's the eleventh now... How many days are 'the next few days' ?!
Actually there is at least a PDF-Manual available at http://www.grisoft.com/doc/downloads-results/lng/us/tpl/tpl01?prd=triasw
Which is in english only at the moment.
I know that, but a useless help button in the proggie is not very professional, do you agree?
That is not so bad actually. I find it really embarrassing that an enterprise such as Grisoft not offer a German support. To sell they want the product, offer however no real German support. That is ridiculous.
Of course there is German support. For all Grisoft Products you can obtain german support here: http://www.jakobsoftware.de/Avg/supportanfrage.php
Especially for ewido anti-spyware and AVG Anti-Spyware you can get German support at http://www.ewido.net/de/contact/
Glad to say that I have just downloaded the helpfile manually. I would have been more ecstatic to have the upgrade which would permit updating to be automatic, which is what I paid for with a lifetime's licence for Ewido 4!
I just got the help file on an automatic update. Looks as though they have kept their word.
Have a good day,
Same here but why wouldn't they?
Yes, I just got my help file too from automatic update.
A new installer for 22.214.171.124 is now available
Will we be auto updated to the new version or do we have to uninstall and reinstall?
126.96.36.199 will also be available via update in a few minutes/hours...
It will be auto updated. You don't need to uninstall and re-install it...
But the updated version may be a little confusing to the users, as the version number still remained at 188.8.131.52 after update, although the new installer is at version 184.108.40.206.
220.127.116.11 update with Help file delivered and installed very smoothly via live update. Program restart required, but no reboot
Yes, just received another automatic update and the version number is now showing 18.104.22.168 after restart.
same here looking good
I have just downloaded the update manually and the version is now 22.214.171.124 plus. Will this now autoupdate from now on?
The enforced manual update several times daily has become tiresome.
I'm sure you'll find out if you wait a day.
According to the other post by karl.ewido, the auto-update failure is fixed in 126.96.36.199.
Thanks to berng and pwillener for this info!
updating fine here
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