Help, cant even make disk backup!

Discussion in 'Acronis True Image Product Line' started by Adonlude, Nov 16, 2005.

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  1. Adonlude

    Adonlude Registered Member

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    Well I just purchased the True Image 9.0 and Disk Director 10.0 combo and I went to backup my first "full image" of my main hard drive and my computer freezes and I have to hit the power button. Here is my setup:

    Yes, I already downloaded the most recent updates of True Image 9.0. I am running XP with all the most recent updates. I tried to backup my main disk with its 3 partitions using the most basic automatic settings. The backup file target was located on my 300GB Seagate external HDD connected with Firewire.

    It gets through the first 1 or 2 % of the backup but then my external drive shuts off and the system freezes. I have to hit the power button on my computer and pull the power plug on my external drive to get things working again.

    My external drive is only 2 weeks old and has worked perfectly on every other occasion. I have perfomed 5GB+ regular file transfers to it with no problems.

    Please help!

    Thanks!
     
    Last edited: Nov 16, 2005
  2. Adonlude

    Adonlude Registered Member

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    -UPDATE-

    I sent in a support request for this issue with both my system.nfo and the report file. It is issue #406381.

    My Seagate external drive is dual interface so I tried it again with a USB2.0 connection and everything worked. I really would prefer to be using my firewire connection though. I found one message here that said using firewire with an ASUS P4C800 Deluxe motherboard didn't work. That is the board I have.

    Tonight I will attempt to restore the bootable partition of my backup onto my second internal drive to see if I can use it as a second operating system. We'll see how that goes.

    Anyone know what I can do to get firewire to work with TI?
     
    Last edited: Nov 16, 2005
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Adonlude,

    Thank you for choosing Acronis Disk Backup Software.

    Konstantin sent the letter to you, please follow his instructions and provide us with the necessary information. We will investigate the problem and help you with the solution.

    Thank you.
    --
    Irina Shirokova
     
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