Hardware Compatability

Discussion in 'Acronis Disk Director Suite' started by heylars, May 11, 2008.

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  1. heylars

    heylars Registered Member

    Joined:
    Dec 7, 2003
    Posts:
    8
    Hi,
    This site is a wealth of information, and hope I'm not duplicating a thread here, but read a couple of places about compatability issues. And I wonder if that is why my brand new PC crashed, both HDDs, after creating and then formating 4 partitions on HD1 - from HD2 where DD10 was installed.

    Formatted, then Installed Vista Bus English 64 bit on one of the primary ones, and read somewhere that Vista doesn't like partitions formated with DD10.

    Anyway, I'm taking this very slow for now, will not reinstall DD10 vs. 10.0.2160 - until I feel it safe, nor install TrueImage Workstation and TI Universal restore, both vs. 9.5

    I would greatly appreciate if anyone, when time permits, can tell me if this hardware configuration conflicts with the above Acronis products.

    M-Board: Asus P5K, P35, Socket-775, DDR2, ATX, GbLAN, PCI-ex16.
    Corsair TWIN2X 6400 DDR2, 4096MB CL5, Kit w/2 matched CM2X2048-6400 DIMMs

    Intel Core 2 Duo 8400 oem.

    RealTek Audio
    XFX GeForce 8800GT, 600M, 512MB, GDDR3, PCI Express 2.0, 2xDVI, 8 layer PCB.

    HD1: Seagate Barracuda 7200.10, 250GB SATA2, 16MB 7200RPM
    HD2: Western Dig. Caviar SE16 500GB SATA2 16MB 7200RPM
     
    Last edited: May 15, 2008
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    If remember correctly, there have been some problems with the P35 chipset. DD, especially, is getting old on its Linux driver support. However, that shouldn't cause problems when doing operations from Windows or the Safe Mode version of DD.

    XP and Vista can have problems installing on partitions formatted with DD. I usually create the partitions with DD and then just let Windows do a quick format during the installation to avoid this problem. It seems to mostly affect the rebooting needed during the installation so it's hard to say for sure if a running system would have a problem with it or not.
     
  3. heylars

    heylars Registered Member

    Joined:
    Dec 7, 2003
    Posts:
    8
    Thanks MudCrab, took your advice.

    Am still waiting for answer from Acronis Support.
    Downloaded their report generator here,
    http://download.acronis.com/support/AcronisReport.exe, made report,
    mailed it in.

    Then tried again on WIN formatted HD - installed XP OK, made partition for Vista Ent, formated from Win, installed, and again it crashed, so made a second report, sent it in.

    Will let you know what they say.
     
  4. heylars

    heylars Registered Member

    Joined:
    Dec 7, 2003
    Posts:
    8
    Well - it seems to be working now - been reasonably stable for a few weeks.

    Could have been issues with my hardware, since the drivers CD that came with the motherboard crashed the PC when installing the chipset software. Fixed that.

    Then Acronis support suggested I made sure I had the latest SnapAPI drivers, and downloaded, installed that.
    http://download.acronis.com/sl/nhtsgdhhckgqilsfutlc/support/ticket/444/SnapAPISetup359.msi

    Btw - wish I had read your page - here: http://www.themudcrab.com/ - BEFORE I started readiing hundreds and hundreds of posts about issues of concern.

    Am learning much around here and Thank You so much for that resource!!

    HL.

    PS: here is the relevant mail received from Acronis support, in case anyone else is experiencing same issues:

    > Install the MSI package with disabled logging, reboot the computer and
    > check whether you still experience the issue.
    >
    > If the issue still persists, please go 'Start' > 'Settings' > 'Control
    > Panel' > 'Add or Remove Programs' and remove the SnapAPI drivers. Then
    > install SnapAPI drivers again with enabled logging, reboot your computer.
    > Then please Run Acronis True Image Home. start the Backup Wizard and go
    > through it till you get 'Partition Selection' screen. Pick up the SnapAPI
    > drivers log file without closing the error window.The log file will be
    > created on the C:\ partition. The name of this file will be
    > snapapi[date-time].log
    >
    > Could you please check your system disk for errors(Index corrupted)?
    > - Go to the Command Prompt (Start -> Run -> cmd)
    > - Enter the command: "chkdsk DISK: /r"
    > where DISK is the partition letter you need to check. Please note, that
    > checking the C: drive may require you to reboot the machine.
    >
    > We are looking forward to hearing back from you at your earliest
    > convenience.
     
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