hanging on backing up

Acronis® True Image Home® version 11.0 (build 8,053)

I am trying to bake a backup to my external (500g) HD
so far the comp has locked up at 42% twice and 12% once

any thoughts

Seasons Greetings
Bob

 

Try cleaning out your 'junk'-temp & internet files, etc.Also try"ccleaner". Good luck!

 

Thank you NB

I have already done all that

Seasons Greetings to you

Bob

 

Well ,someone more knowlegable than me should be along to help ypu more & Merry Christmas to you & yours too!

 

Thanks for your help below is the reply I got from Acronis the second choice worked fine
Now have a full backup

We recommend you to install Acronis SnapAPI drivers update to overcome this issue

Please install the below update with disabled logging and see whether the issue persists.

http://download.acronis.com/support/SnapAPI.337_s_e.msi