Had to uninstall...

I installed True Image Home at the beginning of January and had problems straight away. Couldn't get support unless I registered the programme... so I registered but still got no support after many emails.

Schedules didn't run consistentlly; when they did run, some stuff was not backed up; trying to create a 'Secure Zone' wrecked 2 USB pen drives one on the first install, the second on the second install (after a total uninstall); the programme ran appallingly slowly and took up almost all of my PC resources (Vista Ultimate, 4G Ram, 500g HD) and I eventually got fed up.

Uninstalled, put in a different solution from another company (which works perfectly well) and requested a refund under the terms of the guarantee... 5 times so far with no response at any time.

I own and run an adult education extablishment and needless to say shall not be recommending Acronis as a backup solution to my students.

Terence Watts, MCGI

 

Hello Terence,

Thank you for purchasing Acronis True Image

If you want to continue to use the software, I can solve the encountered issues. Otherwise, please let us know the case numbers of your requests.

Thank you.

--

Oleg Lee

 

The most recent is:

[Case 00064854] REFUND - important [ ref:00D3Zcb.50055s9df:ref ]

Terence

 

Hello Terence,

Your refund request has been forwarded to the appropriate person. He will contact you as soon as possible.

Thank you.

--

Oleg Lee