Had to uninstall...

Discussion in 'Acronis True Image Product Line' started by TerenceWatts, Feb 7, 2009.

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  1. TerenceWatts

    TerenceWatts Registered Member

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    I installed True Image Home at the beginning of January and had problems straight away. Couldn't get support unless I registered the programme... so I registered but still got no support after many emails.

    Schedules didn't run consistentlly; when they did run, some stuff was not backed up; trying to create a 'Secure Zone' wrecked 2 USB pen drives one on the first install, the second on the second install (after a total uninstall); the programme ran appallingly slowly and took up almost all of my PC resources (Vista Ultimate, 4G Ram, 500g HD) and I eventually got fed up.

    Uninstalled, put in a different solution from another company (which works perfectly well) and requested a refund under the terms of the guarantee... 5 times so far with no response at any time.

    I own and run an adult education extablishment and needless to say shall not be recommending Acronis as a backup solution to my students.

    Terence Watts, MCGI
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Terence,

    Thank you for purchasing Acronis True Image

    If you want to continue to use the software, I can solve the encountered issues. Otherwise, please let us know the case numbers of your requests.

    Thank you.

    --

    Oleg Lee
     
  3. TerenceWatts

    TerenceWatts Registered Member

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    The most recent is:

    [Case 00064854] REFUND - important [ ref:00D3Zcb.50055s9df:ref ]

    Terence
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Terence,

    Your refund request has been forwarded to the appropriate person. He will contact you as soon as possible.

    Thank you.

    --

    Oleg Lee
     
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