Guardzilla Shuts Down, Leaving Security Camera Customers Stranded

guest · Jun 25, 2020

Guardzilla Shuts Down, Leaving Security Camera Customers Stranded
June 25, 2020
https://www.consumerreports.org/hom...n-leaving-security-camera-customers-stranded/

Guardzilla, a small home security camera company, has quietly gone out of business, leaving behind unpatched security flaws, barely or nonworking cameras in lots of consumers' homes, and piles of essentially useless cameras that are still being sold at Bed Bath & Beyond, QVC, and other retailers.

The company has stopped responding to emails and its phone number is no longer working. A message posted on its website at the beginning of June reads:

“We deeply regret that these troubling times have caused us to close our doors. We are sorry for any inconvenience this has caused, as we will be unable to continue support for the Guardzilla product line.”
Click to expand...

Some consumers filed complaints with the Better Business Bureau as early as December 2019, saying the company wasn't responding to customer service requests.

The cameras, which ranged up to $230 in price, might not work anymore, but that doesn't mean videos stored on the company's servers have disappeared.
“This is definitely a systemic problem with the Internet of Things,” Brookman says. “[...] Unfortunately, there are few clear norms about how long that support must be maintained, and regulators have largely been quiet.”
Click to expand...

To be fair, Guardzilla isn’t alone in practically bricking perfectly working devices by pulling the cloud plug on users. Others before it, however, have at least given customers a month to prepare for the shutdown. Given the company’s already negative reputation, it won’t be surprising if customers band together to file a lawsuit. Presuming, of course, they can still find the people involved.
Click to expand...

Log in or Sign up

Guardzilla Shuts Down, Leaving Security Camera Customers Stranded

guest Guest

Log in or Sign up

Guardzilla Shuts Down, Leaving Security Camera Customers Stranded

guest Guest

Useful Searches