great product, horrible support on hold for 40 min.

Discussion in 'ESET NOD32 Antivirus' started by michaelblitz, Feb 12, 2010.

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  1. michaelblitz

    michaelblitz Registered Member

    Joined:
    Feb 12, 2010
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    I'm currently on hold with ESET support. Boy what a great product but horrible horrible customer service.

    I did fill out a ticket online but a response takes at least 1 day. Currently we're on day 3 or 4.

    Case #455199

    All my clients are saying the license has expired even though I have an active account. The clients can connect to the server and they were downloading updates properly until my versions expired.

    Anyone else experience this? Can a rep from ESET please contact me via phone this is a very serious problem!
     
  2. michaelblitz

    michaelblitz Registered Member

    Joined:
    Feb 12, 2010
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    finally 50 minutes and someone picks up!
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello michaelblitz,

    I have asked one of our support engineers to call you. He said that he has left you a message and has also sent you an email. Please let me know if our support engineers are able to assist you.

    Thank you,
    Richard
     
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