Government links with scripts are blocked

Discussion in 'ESET NOD32 Antivirus' started by Zardoc, Apr 25, 2013.

Thread Status:
Not open for further replies.
  1. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    :rolleyes:

    Hi,

    My Air France boarding pass window got blocked.

    My government company registration gets blocked.

    Removed NOD, all work.

    Most pages that get blocked are scripts from the original page. How do I fix the problem?

    Here is one that got blocked. In French but video says it all
    -www.zardoc.com/Government_site_2013-04-25.wmv-
     
    Last edited by a moderator: Apr 25, 2013
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    What message are you seeing from ESET NOD32 Antivirus when a web site gets blocked?

    Regards,

    Aryeh Goretsky
     
  3. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Hi Aryeh,

    If I disable HTTP checking, I can access both sites (government and Air France boarding pass)

    No message, the scripts of the main page is simply blocked (won't load).

    Look at the video I just finished setting up a new ROG laptop. All sites worked flawlessly. As soon as NOD was installed a got a bunch of sites blocked (won't open).

    Removed NOD, they work.

    Please look at video.

    Thanks.
     
    Last edited: Apr 26, 2013
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I was able to reproduce it and created the logs needed for further debugging. When we have some news we'll let you know.

    Edit: a quick workaround is to switch IE to Active mode in the Web access protection setup.
     
    Last edited: Apr 26, 2013
  5. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61

    Hi Marcos, really appreciated. I have a bunch of sites that act the same way. It seems it happen if it opens a smaller page from a script.

    I will workaround with your suggestion.

    Thanks.
     
  6. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Workaround works.

    I imagine vulnerability is higher with this setting?

    Thanks. :cool:
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Active mode may be safer under certain circumstances. However, it may cause issues for certain download managers or streaming media players.
     
  8. er34

    er34 Guest

    Hello,

    What versions are affected - all or just v6 (let's say) ?

    Could you elaborate - switch to Active or Passive mode ? I guess Passive because it makes no sense to me to switch to Active which could cause more problems with some browsers, downloaders, etc.
     
  9. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    I'm using V6

    Workaround is open Advanced setup, Web & Email, Web Access protection, active mode check both IE boxes.
     
  10. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Just got back from 3 week trip.

    This issue is still outstanding. :eek:

    Marcos, is there a fix soon?

    Thanks.
     
  11. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Hello,

    Can someone please post a reply to this request. :'(

    Thanks.
     
  12. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    This needs to be addressed in an Internet protection module update. Module updates are released in several week or month intervals as they need to be carefully tested before they are put on pre-release servers. Then it takes other few weeks for sensitive modules like this one to be released for the rest of users who update from regular servers.
    Doesn't it work for you with the workaround provided, ie. switching your browser to active mode? You can also exclude this particular website from protocol filtering as an interim solution.
     
  13. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61

    I Marcos,

    I'm getting a lot of pages that just don't load. I'm not sur what's going on but I don't want to uninstall NOD again.

    Thanks for your input.
     
  14. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    I'm sorry, I'm a bit confused.

    Beta 7 and I can't get six from blocking a bunch of sites.
     
  15. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Hi,

    I must say that I am very disappointed with Eset.

    I have supported this software for many years and must say that I have never really had any issues except for this one where i seem to feel abandoned.

    I even opened a ticket. I have been checking here for the past few months and all I have seen is nothing.

    How can you test a beta when the actual version has flaws.

    I hope that someone at Eset will get their act together. :oops:
     
  16. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Each issue is receives a priority based on the prevalence and severity. It's up to the engineers and managers to decide which issues will be fixed with priority in the next module update. Since updates of modules more prone to cause issues on various system configurations are released every 2-3 months after in-depth testing, this issue could not be fixed by a module update yet.
     
  17. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Thanks for the reply Marcos.

    My next question, what is the ETA?

    Thanks.
     
  18. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hi
    The word ETA stands for Estimated time of arrival, and is often see in the context with the release of a new version.

    Regards, Janus :))
     
  19. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    At the moment I can't tell any ETA as it's weekend. I'll try to update you on this next week.
     
  20. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Fair enough.

    Thanks
     
  21. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61

    That's too simple Janus :)
     
  22. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    :D :D
     
  23. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Well here I am 6 months later with my NOD 32 crippled and not a fix in site. What a shame :(
     
  24. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    April > August != 6 months.... :doubt:
     
  25. Zardoc

    Zardoc Registered Member

    Joined:
    Feb 24, 2006
    Posts:
    61
    Wow, now that was a smart answer. So you noticed that I can't count. Good for you. Maybe you can check to see if I can't spell either since you have so much time on your hands.

    So OK math teacher, let's say almost 4 months. Do you think it makes it any less ridiculous?

    Oh yeah, OK I noticed you sell them. Knocking off a customer will certainly boost your sales.

    Instead of teaching math, why don't you give a fix?

    I sur won't buy anything from you :rolleyes:
     
Thread Status:
Not open for further replies.