I have used True Image through several versions and builds, and until version 2009 have been very satisfied. The problem I'm now having may or may not lie with ATI since I am using it on a new 64 bit Vista computer. But the fact is that whatever the reason, ATI crashes whenever I try a backup. It wasn't always so. When I first installed ATI I got the crashes. Then I tried system restore, and ATI worked--for a while. Then it crashed again. System restore didn't help this time. I spoke at length with online chat, and the tech support people really tried to help. ATI still crashed. So I tried--and then purchased--ShadowProtect. No problem--the program did the backups fine. So while I don't know whether the problem is ATI, Vista, or ATI interaction with Vista I am suspicious. Mine is one of many similarly configured Dell computers, so the explanation that a programmer can't design for every single computer configuration doesn't hold water with me. The fact is I no longer trust ATI. My writing this may be a waste of time for users and Acronis tech people. But perhaps my experience may suggest to them that version 2009 has bugs that render it useless for some of us. So I'm sadly retiring ATI on my computer.