The German magazine Chip, April 2006 issue, came with a CD including a free version of Acronis True Image Version 7.0, and also Disk Director. I installed True Image 7.0 and registered it with Acronis. I got an email back saying that no technical support was available for this free version, but referring to this forum. I installed Acronis on my drive C. I should add that I use a hard disk partitioned as drives C,D,E and F. G is a virtual CD, H a USB stick. K,L,M are partitions on an external (USB ) drive, L another USB stick, Y a DVD drive and Z a CD drive. I made a backup of drive C, which includes WINDOWS and PROGRAMMES, to drive K on the external drive. A few days later I attempted to restore it. After much churning and "analysing" drive C, Acronis told me it was in use. This was hardly surprising, given that this was where True Image was installed! But I could not restore from it.TI suggested a restart. After the restart Acronis presented a list of drives to restore from. This list was a nonsense. Though it correctly listed the hard disk in the pc, Acronis listed drives I-M as CD drives, and failed to identify the external hard disk, or the two CD/DVD drives. I could not access the backup file on drive K, or anywhere else for that matter. I switched off, and copied this file to drive D on my internal hard drive. Of course, backing up to the same physical hard drive is not a recommended procedure. But Acronis left me no choice. This copying process took several hours. After this, I started Acronis once more. Same result as before. Drive C was in use. So I restarted, and this time was able to restore the backup --- from Drive D. In an experiment later, I started Acronis from a rescue CD I had made, but found the list of drives presented was as defective as before. Can anyone suggest reasons and remedies for this behaviour? I have little incentive on the basis of my experience with True Image to date to pay real money for a later version. Okay, it was a gift horse, but it cost me a lot of time and effort, and if it is a Trojan horse to try and persuade me to buy a later version, it has woefully failed to achieve its purpose.