I just purchased Smart Security for a new Toshiba laptop. I was told there was no pre-installed antivirus, but that was wrong - Norton Internet Security was installed. I ran the Norton uninstall from the Start menu, which removed everything but "Norton PC Checkup." I then downloaded the uninstaller from ESET.com and ran it, but it did not get rid of this folder. I then downloaded what appeared the be the same uninstaller from norton.com, but it had no better results. I am unable to delete the folder because "it is open in another program". I've opened task manager, stopped the application, but still cannot delete. I went to "Uninstall Programs" in the Control Panel but there's nothing showing up for any Norton or Symantec Program, and nothing called "PC Checkup". The ESET installer keeps warning me the Norton process is present and may interfere with proper performance. Bottom line, most of Norton is uninstalled and ESET is not installed, so I've not a laptop with no antivirus protection. Any suggestions of how to get rid of this $&%##&% Norton leftover is very much appreciated. Thanks.