Gdata AVK Internet Ambulance-WHERE IS IT!!! I have been using Gdata AVK for about a month. I think this company comes from Germany and since I am from the USA, I am using the English language version. I was really liking this program very much until it found a trojan. The Monitor said that it found "Virus: Trojan-Downloader.JS.Istbar.j". It said that it was placed in quarintine, but there is nothing in quarintine! My question is this: I could find no customer service whatsoever (unless I wanted to phone Europe!) Finally, after looking all through the help files and all over the internenet, I found that Gdata AVK has what it calls an "Internet Ambulance", and if you have any questions regarding viruses or trojans- (definition of, removal help, etc.) you can "send it over the internet using the Internet Ambulance". You will then receive within 48 hrs. a resolution of your problem. Sounds great. First of all I would like to find out if this trojan is really quarantined or not. If it is still in my system how dangerous is it, and how do I get rid of it? The problem is I can find absolutely no directions at all anywhere regarding the use of the the "Internet Ambulence". I am wondering if by mistake maybe this is only for some European version of AVK. I do not care how good this program is- If there is no customer service it is not worth having. I would rather go back to Norton! By the way, there is an antivirus program called "Sophos" that I found on the net and Sophos was the only place I could find anywhere that had any knowledge whatsoever of my so called trojan. This makes me wonder if possibly Sophos created it to get people to use ther product? (I'm not going to.) If anyone has any input, I sure would appreciate it--HendrixGdata AVK Internet Ambulance-WHERE IS IT!!!