Full backup image locked

Discussion in 'Acronis True Image Product Line' started by sciencepark, May 2, 2007.

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  1. sciencepark

    sciencepark Registered Member

    May 2, 2007
    Hi All

    I am running Acronis True Image Server 9.1 (build 3,854) on an Win 2003 SBS server (sp1 build 3790). The diff and full backup images are located on an external USB hard drive connected to the local machine.

    The diff backup works without a problem nightly. However, the full backup does not work because as it seems the image fill is locked by another process (error message 'error creating file). I have tried stopping all the services but this has failed. I have copied the error messege below..



    Error creating the file. (0x4000A)
    function = "CreateFileNoCacheW",
    filename = "\\?\E:\Backup\TSP\XX-XX-XX_Full1.tib"
    Tag = 0xF35F747B3B21F81F
    The process cannot access the file because it is being used by another process. (0xFFF0)
    code = FFFFFFFF80070020
    Tag = 0xBD28FDBD64EDB816
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello sciencepark,

    Thank you for choosing Acronis Server Disk Backup Software.

    First of all, please make sure you use the latest build (3920) of Acronis True Image 9.1 Server for Windows. To get access to updates you should first register your software.

    If the issue persists, please collect a full log file from Acronis True Image that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    In addition, please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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