FTP "failed to backup file" error

Discussion in 'Acronis True Image Product Line' started by mcnealp, Mar 3, 2009.

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  1. mcnealp

    mcnealp Registered Member

    Joined:
    Jan 16, 2009
    Posts:
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    So I am trying to backup from the office to my home ftp server. I get this log error:

    1 Information 3/3/2009 11:44:52 AM Operation My E-mail Backup1 started.
    2 Warning! 3/3/2009 11:44:53 AM Priority changed to Low.
    3 Information 3/3/2009 11:45:31 AM Create Incremental Backup Archive Password Protected From: My Application Settings To file: "ftp://ftpx.xxxxxxxxxx:55980/xxxxxxx.tib" Compression: Normal

    4 Error 3/3/2009 12:05:27 PM Failed to backup file or folder 'Microsoft Office Outlook:/\Profiles\Microsoft Outlook Internet Settings\5EBD53D4ED077D489E0C830FFD709D58Top of Personal Folders8Inbox8Listing emails80000000056A3BE2ECB9D0742AC108ED83AEF2A9EE4BC5300'.
    Error writing the file. (0x40003)
    Tag = 0x3A4FB2E0331C3BCE
    Error writing the file. (0x40003)
    Tag = 0x74C96BD8D1217ECA: None
    5 Error 3/3/2009 12:14:12 PM Failed to backup file or folder 'Microsoft Office Outlook:/\Profiles\Microsoft Outlook Internet Settings\5EBD53D4ED077D489E0C830FFD709D58Top of Personal Folders8Inbox8Listing emails80000000056A3BE2ECB9D0742AC108ED83AEF2A9EE4BC5300'.
    Error writing the file. (0x40003)
    Tag = 0x74C96BD8D1217ECA: None
    6 Error 3/3/2009 12:14:13 PM Failed to backup file or folder 'Microsoft Office Outlook:/\Profiles\Microsoft Outlook Internet Settings\5EBD53D4ED077D489E0C830FFD709D58Top of Personal Folders8Inbox8Listing emails80000000056A3BE2ECB9D0742AC108ED83AEF2A9EE4BC5300'.
    Error writing the file. (0x40003)
    Tag = 0x74C96BD8D1217ECA: None
    7 Error 3/3/2009 12:14:23 PM Error writing the file. (0x40003)
    Tag = 0x74C96BD8D1217ECA
    8 Error 3/3/2009 12:14:23 PM Operation has completed with errors.

    I tried installing acronis on another computer at my office and got the same type of error message. When I bring my laptop home and backup over the LAN, it works fine.

    I am running Filezilla ftp server on a Server 2003 r2 box
    Ports are forwarded correctly (i think)
    I am using a custom ftp port

    I also get this error message when doing a regular data backup (word docs and such) Any ideas?
     
  2. Vlad V

    Vlad V Registered Member

    Joined:
    Dec 17, 2008
    Posts:
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    mcnealp,

    Have you configured your PC and FTP server settings as suggested in the UG?
    Quote: "An FTP server must allow passive mode file transfers. Data recovery directly from an FTP server requires the archive to consist of files of no more than 2GB each. It is recommended that you change the source computer firewall settings to open Ports 20 and 21 for both TCP and UDP protocols and disable the Routing and Remote Access Windows service."

    Vlad
     
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