FTP connection but no further

Discussion in 'ESET Smart Security' started by Dahzee, Aug 2, 2010.

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  1. Dahzee

    Dahzee Registered Member

    Joined:
    Aug 2, 2010
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    Location:
    Hampshire (England)
    I am a complete novice and am having no luck establishing an FTP session with my website.

    SOLVED I had left Windows Firewall on, and when I turned ESET off it allowed my connection, but when they were both on I was unable to connect!

    I am using ESET Smart Security 4.2.35.0 on Windows XP

    I have tried online FTP tests and they say I am able to connect but
    my FTP software (Filezilla) tells me: "Connection attempt failed with "ECONNREFUSED - Connection refused by server"

    I have tried learning mode and various other things I have read on this forum, but I cannot get any further.

    What information do I need to give you in order for someone to steer me in the right direction?

    I know it is ESET that is causing this because if I turn it off a session is achieved instantly.

    Any help would be very grateful as I have completely run out of talent!

    Many thanks in advance

    Dahzee
     
    Last edited: Aug 6, 2010
  2. Cudni

    Cudni Global Moderator

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    Location:
    Somethingshire
    update to latest version 4.2.58 , just in case. Are you using the correct password to login to ftp?
     
  3. tomi

    tomi Registered Member

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    Try adding the remote IP address to the list of addresses excluded from active protection (IDS) in the zone setup.
     
  4. AJStevens

    AJStevens Registered Member

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    Aug 27, 2008
    Posts:
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    Location:
    Surrey, UK
    Go to settings (F5), and go to:
    Antivirus and antispyware
    - Web access protection
    - - HTTP, HTTPS
    - - - Web browsers

    Look through the list and untick anything that isn't a web browser (Internet Explorer, Firefox, Opera, Safari, Chrome, etc.), including your FTP program, FileZilla, I'd wager it's been ticked in there.

    Do the same for:
    - Email client protection
    - - POP3, POP3S
    - - - Email clients

    Incase it's in there also/instead.

    It should work now. I've lost track of how many times I've had to do this check and it works 90% of the time.
     
  5. Dahzee

    Dahzee Registered Member

    Joined:
    Aug 2, 2010
    Posts:
    2
    Location:
    Hampshire (England)
    To Tomi,

    I think I have tried this but I am not sure if I am doing it in the right place.

    To AJ,

    I have checked the places you mentioned and Filezilla (or any other program that can perform FTP) isn't ticked.

    Any other thoughts as I have tried deleting the Filezilla stuff in the Zones and used Learning and Interactive to create new rules and it is still not giving me access.

    I am obviously thicker than I thought!

    I definitely definitely have FTP access when ESET is turned off!

    Any ideas?

    Thanks

    Dahzee
     
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