First of all, I would like to say Acronis tech support really blows! What really sucks is I am to blame by my company for choosing this product. We have 30 Windows 2003 servers local and another 15 abroad. I chose this product because of its ability to image off servers. I was really hoping to make a quick come back for disaster recovery purposes. I needed a little support when we first bought the product so I called tech support. After talking with them for about 10 minutes the guy became so frustrated by the language barrier he hung up the phone on me. I called back really upset. The next guy was talking to me and had the same problem. I speak English by the way. He told me to use the tech support email because there was a language barrier, and that email support would be fairly quick. Wrong! Email support takes about 3 days or more! This is what I get for enterprise support. I shouldn’t have to post enterprise support questions on a forum, when I am paying for support. Does CA, or Symantec force people to do this? Anyway, I copied actual error logs from my backups as well as screen shots and emailed support problems I have had since. It has taken at least 3 days for them to get back to me and their response is very lame. I’ll be talking to my rep today or tomorrow.