Frustrated user--cannot update database or support

I apologize if I've posted this incorrectly, but I'm frustrated and tired of trying to contact Eset. I've left 2 messages over the last week thought the regular tech support and have heard nothing.

I use Eset NOD32 as recommended by Leo Laporte (received a copy of this note). For more than a week, I suddenly receive the message that my files are out of date and that I should update. However, the update will not accept my username/password. I am using version 3.0.695.0

Please tell me what is going on and how I can remedy this situation.

Sorry to say, but at this point I think this support may be the worst I've received.

 

did you try troubleshooting?
http://kb.eset.com/esetkb/index?page=content&id=SOLN2071

 

Hello sactomichael,

I have sent you a private message.

Thank you,
Richard

 

I have to agree with Rmuffler. I sent him a PM and not only did he respond he got the wheels turning to see about my renewal question. Esets San Diego office called me personally that day to see how they could help. I am impressed and was almost sold at that point.

But the folks at betterantivirus were the greatest and even called me to discuss my best options for where I now find myself. All in all, support from the vendor to the vendors agents at its best.