I apologize if I've posted this incorrectly, but I'm frustrated and tired of trying to contact Eset. I've left 2 messages over the last week thought the regular tech support and have heard nothing. I use Eset NOD32 as recommended by Leo Laporte (received a copy of this note). For more than a week, I suddenly receive the message that my files are out of date and that I should update. However, the update will not accept my username/password. I am using version 3.0.695.0 Please tell me what is going on and how I can remedy this situation. Sorry to say, but at this point I think this support may be the worst I've received.