Friend's computer infected; sending out countless e-mails

Discussion in 'malware problems & news' started by Trist, Feb 11, 2015.

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  1. Trist

    Trist Registered Member

    Dec 23, 2004
    Greetings. It's been an age since I last visited Wilders, so I'm not sure you folks still provide assistance to people experiencing virus attacks. I'm writing on behalf of a business contact whose computer has been infected with a virus that is generating multiple e-mails to everyone in her address book.

    All the e-mails contain attachments that have a ".txt" or "pdf.txt" extensions. Happily for me my e-mail client has prevented me from opening any of these attachments, but they are all tiny, none more than a dozen kilobytes.

    The problem is the frequency with which her computer keeps generating these e-mails. I've received a dozen thus far, as have many or all of her clients. So far her own IT dept has been unable to come up with a fix.

    Can anyone here shed light on what might be happening? And what advice I should give her as to how to stop this infestation?

    I will gladly furnish whatever additional details you wish me to provide. Just let me know what further info I should ask her for.

    Thank you,

  2. JRViejo

    JRViejo Super Moderator

    Jul 9, 2008
    Trist, Wilders Stopped One-on-One Malware Cleaning Services a long time ago.

    Your best bet is to look at the sites listed in the above policy, and also here: If You Are Currently Infected, and have your business contact, seek dedicated assistance in any of them. Best of Luck!
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