Friend keeps getting windows error when shutting down. Looked up the error.

It seems to be related to a keyboard driver from what I could find online. KBD.exe is what I found while doing some research on it. Here is a screen shot. What should my friend do about this? It happens only when she shuts down her computer. Its a desktop PC.

 

Have you already tried to reinstall the driver?

 

Not yet. My friend isn't too good with computers. Plus I'm quite a few states away and I think it could be a bit hard to do over the phone.

 

you could always use a program such as teamviewer to take control of Her screen and uninstall/ reinstall the same or newer version of the software.