Friend keeps getting windows error when shutting down. Looked up the error.

Discussion in 'hardware' started by cheater87, Feb 15, 2012.

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  1. cheater87

    cheater87 Registered Member

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    It seems to be related to a keyboard driver from what I could find online. KBD.exe is what I found while doing some research on it. Here is a screen shot. What should my friend do about this? It happens only when she shuts down her computer. Its a desktop PC.
     

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    Last edited: Feb 15, 2012
    cheater87, Feb 15, 2012
    #1
  2. AlexC

    AlexC Registered Member

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    Have you already tried to reinstall the driver?
     
    AlexC, Feb 16, 2012
    #2
  3. cheater87

    cheater87 Registered Member

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    Not yet. My friend isn't too good with computers. Plus I'm quite a few states away and I think it could be a bit hard to do over the phone.
     
    Last edited: Feb 17, 2012
    cheater87, Feb 17, 2012
    #3
  4. lodore

    lodore Registered Member

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    you could always use a program such as teamviewer to take control of Her screen and uninstall/ reinstall the same or newer version of the software.
     
    Last edited: Feb 18, 2012
    lodore, Feb 18, 2012
    #4
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