Forgot administrative password, cannot reset!

Discussion in 'ESET NOD32 Antivirus' started by Hollowstriker, Feb 1, 2012.

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  1. Hollowstriker

    Hollowstriker Registered Member

    Joined:
    Mar 28, 2010
    Posts:
    50
    Hi,

    I set an administrative password to prevent changes to NOD32 settings, but I have forgotten the password and cannot reset it.

    Following the instructions in this article:
    http://www.eset.eu/knowledge-base/settings-are-password-protected

    I have run the unlock tool, and sent the code to eset support email more than a month ago, but they have yet to reply me.

    Could anyone assist me with this issue?

    (If any ESET moderator / staff sees this issue, I can PM you the particular unlock code that I have generated using the above tool.)

    Thanks.
     
  2. SmackyTheFrog

    SmackyTheFrog Registered Member

    Joined:
    Nov 5, 2007
    Posts:
    767
    Location:
    Lansing, Michigan
    Have you tried uninstalling and then deleting the contents of HKLM\Software\Eset before reinstalling?
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    You can PM me your username/password as well as the code generated by the unlock tool.
     
  4. Hollowstriker

    Hollowstriker Registered Member

    Joined:
    Mar 28, 2010
    Posts:
    50
    Hi,

    I managed to fix this issue.

    After a reboot, an uninstall was allowed with no unlock code or administrative password required.

    Thanks.

    Snipped: Inappropriate information removed
     
    Last edited by a moderator: Feb 4, 2012
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