Firefox Eset freezing and crashing

Discussion in 'ESET NOD32 Antivirus' started by cbowers, Jul 21, 2008.

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  1. cbowers

    cbowers Registered Member

    Jul 21, 2008
    I have a user here who had unexplained system lockups while browsing.
    It was occurring on Firefox 2, and continued after updating to 3, on XP Pro.

    There was little of use in the system logs to troubleshoot.
    However it was narrowed down to at least one reproducible scenario.

    Point Firefox at and click the email button.
    There are ads which load on the left and on the right.

    Hit refresh one or several times and some set of ads or server redirects on the backend causes grief for Eset Nod32 v3 business edition.
    He had total system lockups with Nod32 6.21 and 6.50.
    Disabling real-time protection resolved the lockups.

    I today updated him to 6.69 (uninstalling 6.50, deleting the program folder and the registry entries, resetting TCP/IP stack and rebooting as per, then installing 6.69) and while it no longer locks up the system, it instead pops up a notification that ESET service has crashed and offers to send a report to microsoft. The service obviously restarts right away because I've confirmed that protection continues via EICAR download attempts.

    Thoughts, suggestions?
  2. Banger696

    Banger696 Registered Member

    Sep 6, 2006
    Can't reproduce the effect myself on FF3, XP Pro SP3 and AV 669, sorry.
  3. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    Maybe you have a program somehow interfering with EAV installed. A log from ESET SysInspector might shed more light, please contact the customer care of the distributor/reseller you purchased EAV from. If necessary, they will escalate it to us at ESET's HQ.
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