Firebird database error and DataWalker expression (GroupServer)

Discussion in 'Acronis True Image Product Line' started by soblur1, May 19, 2009.

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  1. soblur1

    soblur1 Registered Member

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    Hi ppl, i am having intermittent error occuring from ATI Enterprise Echo agent and ATI Enterprise Echo Groupserver.

    The error reported by ATI Enterprise Echo agent are as follows:

    product="Acronis True Image Echo Agent" version="1.0" build="174" >
    <event id="1" level="4" module="14" code="0" time="1242207097" message="Error while executing DataWalker expression." line_tag="0x83D6A86BA3ABB678">

    The error reported by ATI Enterprise Echo Groupserver are as follows:

    product="Acronis Group Server" version="1.0" build="174" >
    <event id="1" level="4" module="42" code="9" time="1242117754" message="Firebird database error: deadlock"

    My ATI Enterprise Server build has already been updated to the latest build at 8206.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
    Hello soblur1,

    Thank you for using Acronis True Image Echo Enterprise Server

    This is a known issue in the product. If your operating system is Windows 2000 Server than as a workaround, install Acronis Group Server on a Windows system, different from Windows 2000 Server.

    The issue will be fixed in future version of the program. You can receive Acronis' releases and special promotions information if you sign up at our web site

    Best regards,
    --
    Dmitry Nikolaev
     
  3. soblur1

    soblur1 Registered Member

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    Hi Dmitry Nikolaev,

    I have read about the issue on the article published by Arconis. However, my the operating system that i am using is Windows Server 2003 Enterprise x32 bits.

    The server is installed with the following products and options
    1) Acronis True Image Echo Enterprise Server
    2) Acronis True Image Management Console
    3) Acronis True Image Agent for Windows
    4) Acronis Backup Server
    5) Acronis Group Server
    6) Acronis Universal Restore

    I have five (5) other server that is installed with
    1) Acronis True Image Agent for Windows

    These five (5) other server are managed by my first server that has all the options installed.
     
  4. soblur1

    soblur1 Registered Member

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    Hi Dmitry Nikolaev,

    Any porgress on the issue?

    Best Regards
    Milton Quek
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Milton,

    Thank you for using Acronis Corporate Products

    Please let me know your e-mail address via PM, I will send the file to you.

    To resolve the issue you should do the following:

    Start FDBViewer and load the .fdb-file using the “Open”-Button.

    Once the database is loaded, the Acronis specific tables will be displayed in the list on the left side of the application and the “fbserver.exe”-Process begins consuming more and more ram.

    Firebird already fixed the problem but seems to be lost in the deadlock.

    Kill the fbserver.exe and restart the Firebird Server – Reopen the fdb-file and you will see, that the problem no longer occurs.

    Thank you.

    --
    Oleg Lee
     
  6. soblur1

    soblur1 Registered Member

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    Hi Oleg Lee

    Thanks for your attention to my problem. With regards to your request for my email, my email address is soblur1@hotmail.com

    Best Regards
    Milton Quek
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Posts:
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    Hello Milton,

    Thank you for using Acronis Corporate Products

    Here is the case number: 00194170. I have sent the file.

    Thank you.

    --
    Oleg Lee
     
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