findnot billing a problem

Discussion in 'privacy general' started by andybutler, Aug 24, 2005.

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  1. andybutler

    andybutler Registered Member

    Joined:
    Aug 24, 2005
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    I have used findnot for a year now the service is good but when they implemented new features they didn't give me access. The real thing to be careful about is they store your credit card details (anonymous my ass) and when your subscription ends they renew it without warning and charge your card. And you say to them you didn't want to renew it, they say any cancellation request is subject to 20 dollar admin fee. Some people have had to threaten legal proceeding before getting there refund. When I joined up I’m sure I didn't read in the t&c about recurring billing. I have lots of subscriptions to services and even paper magazines they give you a reminder that the money going to be taken from my card and what to do if you don't want to continue.



    So please be warned
     
  2. Findnot.com

    Findnot.com Guest

    We only bill through 3rd party billing so all subscriptions are done at the time of signup. We don't get your credit card number so it is impossible for us to rebill you unless you gave permission when you signed up. At the time of signup it is extremely clear it is a subscription. If you don't believe me then check our site now and in the past here:

    http://web.archive.org/web/*/http://www.findnot.com/

    FindNot Admin
    http://www.findnot.com
     
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