File record corrupted

Discussion in 'Acronis True Image Product Line' started by dave60, Apr 19, 2006.

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  1. dave60

    dave60 Registered Member

    Joined:
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    I'm just learning to use ATI 9.0 to backup and restore my system.

    The OS (Win XP) is installed to a 20GB partition of a 120GB maxtor PATA hard drive.

    I reformatted the computer with the manufacturer's restore CD and practiced backing up and restoring my PC as I re-loaded software.

    On restore I got a message: "The selected partition contains the following error: File record corrupted. Please note that you cannot change the file system and size of this partition. It is recommended that you check these partitions after restoration with your operating system disk tools"

    I thought I had a bad hard drive so I substituted drives, reinstalled the OS and got the same result on restore. It's unlikely that two hard drives seemingly working normally would be bad.

    I looked around this forum I saw that others were seeing this error message. Has anyone solved this yet?

    Thanks,

    Dave
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Dave,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (3567) of Acronis True Image 9.0 Home which is available at: http://www.acronis.com/homecomputing/support/updates/

    If the problem persists with the latest build, please verify your image integrity by means of Validate Backup Archive tool in Acronis True Image 9.0.

    Could you please clarify whether you create the image within Windows or in rescue mode? Where do you store your image?

    Please also describe actions taken before the problem appears step-by-step.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. dave60

    dave60 Registered Member

    Joined:
    Apr 19, 2006
    Posts:
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    Problem solved... sort of. I came up with a work-around.

    Dave
     
  4. tachyon42

    tachyon42 Registered Member

    Joined:
    Dec 26, 2004
    Posts:
    455
    I'm interested in how you solved it.
    Could you please give some more info?
    Thanks
     
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