"File not found" during update attempt

Customer renewed for 1 year of service.
System doesn't update. She has tried using both her new and old user names and passwords. The window just keeps reopening itself, or else it says "file not found".
Her server was www.eset.sk; I asked her to add www.nod32.com and www.esetsoftware.com and to try them instead.
Turns out she was locked out of Control Center. Unlocked her; asked her to try again - no success. This was last night, when the servers were having some problems, so I asked her to try again today. Still said "File not found".
I'm out of ideas - anyone have any?
Rob

 

Hi Rob,

Uninstall Nod, clean out the registry, reboot, reinstall Nod, reboot, and you should be fine

rgds,
Martin

 

Thanks for answering!
I have a reg file Mark Zeman sent me to help clean the registry - is there a specific entry I need to pay attention to?

 

Hi Rob,

Just try and find as much registry entries Nod has made during install and delete the entries, reboot, reinstall Nod and you should be fine.

rgds,
Martin

 

Okay, I'll tell her to do that.
If you have time, what's the rationale behind this fix?
thanks, Rob

 

Rob, when you uninstall Nod, it leaves some registry entries behind which will prevent the good entries to be added to te registry and so not operating well.

You can also try a free registry cleaner, i mostly use Regclean provided by Microsoft, you can find it at cnet.com.

When you install Nod, please do install the latest Nod download from eset's download page for it has important updates prior to earlier Nod's.

rgds,
Martin

 

No, I mean the rationale behind uninstalling to fix the "File not found". Do you suspect a corrupt file, or a bad registry entry?
With the trouble eset had with its update servers earlier today, I thought maybe there was a problem at that end.

 

Sorry about that,

Yes, it can be a bad registry enty, but when you install latest Nod, you would be fine.

rgds
Martin

 

Thanks, Martin.
P.S. Are you clairvoyant? How did you know what version she was using?

 

No iam not Rob, just a proper quess i think, please do replace the 'old Nod' with the latest and you will be able to update smoothly


rgds,
Martin

 

Will do - thanks for your time!

 

Your welcome Rob.

rgds.
Martin

 

Rob, please let us know how things go, oké.

rgds,
Martin

 

Sure thing.....

 

Fixed her right up - went like silk.
She's now a happy camper.
Thanks again, Martin!!
Rob - -

 

Hé Rob, glad it worked out for her, nothing beats a good outcome

rgds,
Martin