FD-ISR and Raxco...

Discussion in 'FirstDefense-ISR Forum' started by cthorpe, May 8, 2007.

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  1. Longboard

    Longboard Registered Member

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    OK that sounds very encouraging
    Pleased to hear it.

    Todd, I'm sorry to push this; but could you please define "current customers"
    Is that until our maintenace contract runs out?

    How do we who purchased our FD-ISR from Raxco maintain our relationship with Raxco ?: Annual fee? Repurchase 'maintenance contract'.?

    All the "purchase', 'update', 'maintenance' links have been removed from Raxco home page. Prolly archived somewhere in Google.

    What does that mean now?

    Mine:
    Order Date: 06/29/2006
    Raxco Product Support 1 Maintenance

    What obligation does Raxco actually owe to us, and for how long ?

    I appreciate you cannot neccessarily speak for Raxco.
    Will Raxco be making a formal statement as to current circumstances?


    regards.
     
    Longboard, May 10, 2007
    #76
  2. Peter2150

    Peter2150 Global Moderator

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    I don't believe it does. Don't think the services get started.
     
    Peter2150, May 10, 2007
    #77
  3. angus49

    angus49 Registered Member

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    Am I the only one or has this thread seemed to be getting completely off topic. This was suppose to be dealing with issues between Raxco, Leapingfrog and their consumers. It now seems to be filling up with technical issue solutions
     
    angus49, May 10, 2007
    #78
  4. Leapfrog Software

    Leapfrog Software Leapfrog Management

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    Greetings Longboard,

    The support plans that Raxco offered were between Raxco and their customers. Since I can't really speak for Raxco, your best bet would be to contact them with your information. I hope that didn't come across as rude.

    I can say that we will continue to provide product updates and 2nd line tech support to Raxco when neccessary. This should hopefully give folks a warm-and-fuzzy that both compaines will continue to support the product.

    -Todd
     
    Leapfrog Software, May 10, 2007
    #79
  5. kennyboy

    kennyboy Registered Member

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    Don't forget guys that this is really not Leapfrogs doing. It is really a Raxco issue, and in my opinion, Todd etc are being extremely helpful under the difficult circumstances that both they and us are in.
     
    kennyboy, May 10, 2007
    #80
  6. danny9

    danny9 Departed Friend

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    I agree!
    Thanks to Todd for all of his help and concern.
    Much appreciated! :cool:
     
    danny9, May 10, 2007
    #81
  7. dallen

    dallen Registered Member

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    Longboard,
    You read my mind. These questions are the exact questions I have been asking myself. I know that Todd is not in a position to answer these questions and I respect the fact. I guess when I boil it down, how dedicated is Raxco going to be to supporting a product that they obviously no longer wish to provide. It seems logical to presume that Raxco will only provide minimal support and do so only as long as they have to.

    EASTER.2010,
    Good to hear from you. You know that you are most welcome and I know that you would do the same and probably will some day.
     
    dallen, May 10, 2007
    #82
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