False Positive

Discussion in 'ESET NOD32 Antivirus' started by Nobel, Dec 19, 2009.

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  1. Nobel

    Nobel Registered Member

    Sep 6, 2008
    Our company uses the Professional Support Program Remote Anything (slave.exe and Master.exe in the zip file), and we are very sorry to NOD32 detects it as a trojan and removes it from our customers, and our machines.

    I have written to nod32 firm that is a false positive, and it was removed, but now it detected it again as a virus and not only that, Nod32 is also blocking http://www.twd-industries.com/

    It looks like cikane ....

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  2. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    The site is not blocked. The archive in question contains a remote administration program so it's correctly detected by advanced heuristics due to its nature and purpose. ESET's engineers will analyse it and probably reclassify it as a potentially unsafe application which cover such tools.

    For instructions how to submit a potential FP or suspicious files in the future, read this KB article.
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